Credit & Collections Specialist I - Remote

LCH Lab. Corp. of America Holdings; Burlington (NC); Remote; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a remote Credit and Collections Specialist to join our team. Work schedule is Monday to Friday, 8:00 AM to 5:00 PM EST. Responsibilities include reducing aging AR, contacting customers, and preparing litigation packages when needed.

Minimum qualifications include a high school diploma or GED and 1 year of related experience in call center, collections, or healthcare billing. Pay range is $17.75-$18.50 per hour with comprehensive benefits and equal opportunity employment.

Qualifications

• High School Diploma or GED or equivalent.
• 1 year of work experience in a call center, customer service, collections, or healthcare billing-related work experience.

Responsibilities

• Follow SOPs to reduce aging AR >60-day balances.
• Outreach to customers by phone, email, and/or letters.
• Handle sensitive information in a confidential manner.
• Prepare updates on account resolution for various levels of leadership.
• Document all activities and attempts to reduce balances.
• Prepare placement packages for outside attorneys for possible litigation.
• Communicate via telephone with operations management, physicians, attorneys, and internal customers.
• Utilize tools to obtain improved billing information.
• Analyze and determine areas for process improvement and education.

Skills

Customer service

Collections

Healthcare billing

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a remote Credit and Collections Specialist to join our team!

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM EST

Job Responsibilities:

• Follow SOP’s to reduce aging AR >60‑day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Minimum Qualifications:

• High School Diploma or GED or equivalent
• 1 year of work experience in a call center, customer service, collections, or healthcare billing‑related work experience

Additional Job Standards

• Prior work experience with meeting deadlines and weekly goals
• Proficiency in Microsoft Office products, including but not limited to Excel
• Ability to compile and organize data
• Critical thinking skills and a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps (no satellite internet)
• Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)

Application Window Closes: 10/23/2026

Pay Range: $17.75 - $18.50/Hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.