Credit & Collections Specialist I

Laboratory Corporation; United States; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is a global leader in laboratory services and is seeking a remote Credit and Collections Specialist to join our team. This role focuses on reducing aging AR >60-day balances and communicating with customers to resolve outstanding accounts.

Candidates should have a high school diploma and at least one year in call center or healthcare billing, with proficiency in Excel and data organization. This position offers a stable schedule and comprehensive benefits.

Qualifications

• High School diploma or GED equivalent.
• 1 year in call center, customer service, collections, or healthcare billing.
• Proficiency with Excel and basic data organization.

Responsibilities

• Follow SOPs to reduce aging AR >60-day balances.
• Contact customers by phone, email, or letters.
• Handle confidential information securely.
• Prepare account resolution updates for leadership.
• Document all activities to reduce balances.
• Prepare placement packages for outside attorneys.
• Communicate with operations, physicians, attorneys, and internal customers by phone.
• Use tools to obtain improved billing information.
• Research and evaluate complex projects to identify financial implications.
• Identify opportunities for process improvement and education.

Skills

Microsoft Excel

Data analysis

Time management

Independent worker

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a remote Credit and Collections Specialist to join our team!

Work Schedule

Monday - Friday; 8:00 AM - 5:00 PM EST

Job Responsibilities

• Follow SOP’s to reduce aging AR >60‑day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Minimum Qualifications

• High School Diploma or GED or equivalent
• 1 year of work experience in a call center, customer service, collections, or healthcare billing‑related work experience

Additional Job Standards

• Prior work experience with meeting deadlines and weekly goals
• Proficiency in Microsoft Office products, including but not limited to Excel
• Ability to compile and organize data
• Critical thinking skills and a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps (no satellite internet)
• Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported

Application Window Closes

10/23/2026

Pay Range

$17.75 - $18.50/Hour

All job offers will bebased on a candidate’s skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

At Labcorp we have a passion for helping people live happy and healthy lives. Every day, we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
• For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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