Customer Service Rep

Nvenia Llc; Wood Dale (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA (Dependent Care)

HSA

Life Insurance

Short Term Disability

Long Term Disability

401-K

Paid Time Off

Paid Holidays

Job summary

nVenia is seeking a Customer Service Representative in Wood Dale, IL. You will assist customers to identify the correct parts, quote prices, and process orders for prompt delivery.

Excellent communication and technical aptitude are essential as you troubleshoot issues and coordinate with service teams to resolve questions. You will use ERP and CRM tools daily, read blueprints when needed, and strive to exceed customer expectations while building lasting relationships.

Qualifications

• 2-5 years of experience in Inside Sales or Customer Service.
• Associates degree preferred.
• Some experience with ERP Systems, Salesforce, and Microsoft Office.

Responsibilities

• Provide personalized customer experience and identify correct parts or solutions.
• Assist with technical issues, quote prices, and process orders promptly.
• Use ERP/ Bill of Materials and machine manuals to identify parts.
• Troubleshoot problems with Field Service, Engineering, and other teams.
• Document calls in CRM and follow up on quotes and orders.

Skills

Customer focus

Communication

Telephone manner

Teamwork

Technical aptitude

Technical knowledge

Blueprint reading

Order processing accuracy

Computer proficiency

Education

Associate degree preferred

Tools

ERP Systems

Salesforce

Microsoft Office

Job description

Customer Service Rep # Customer Service RepnVenia - Wood Dale, IL 60191## OverviewSalary Range$20.70 - $31.15 HourlyLevelExperiencedPosition TypeFull TimeJob ShiftDayEducation Level2 Year DegreeTravel Percentage0%CategoryCustomer Service## Description| || --- || As our CSR you will be responsible for providing customer service excellence with every customer interaction. You will assist customers to identify the correct part and/or solution for their needs, sell the solution and process the orders for prompt delivery. Specific responsibilities include: * Responsible for delivering a personalized customer experience by understanding customer needs, providing solutions and ensuring that that solution is delivered accurately and promptly. * Assist customers with technical issues, find the correct solution and/or parts for their equipment (needs), sell the solution/parts and quote prices via the phone, fax, or e-mail promptly and accurately. * Assist customers to identify the parts they require for their specific machines utilizing the ERP system, Bill of Material system, machine manuals and assembly and part drawings. * Assist customers in troubleshooting technical problems. Work closely with the Field Service, Final Assurance and Engineering to solve customer issues. * Follow-up on open quotes by contacting customers in order to complete the sale. * Process customer quotes and sales orders quickly for prompt delivery. * Ensure that every customer is well informed on all SupportPro offerings that apply to their equipment. * Follow up customers needs via e-mails, promotional materials, marketing literature, quotes, etc. * Execute special promotional offerings by explaining to customers the benefits and value of the promotion. * Pro-actively place calls to targeted customers in order to promote SupportPros offerings. Document calls in CRM. * Work with Materials team to ensure parts are shipped timely and parts are returned. * Assist Accounting with collection efforts when input from the parts team is required. **POSITION SPECIFIC COMPETENCIES:** * Customer Focused * Communication proficiency (written and oral) * Professional and customer friendly telephone manner * Teamwork * Technical Aptitude * Technical Knowledge * Proficiency in blueprint reading * Accuracy of order processing * Computer proficiency - Word, Excel, Safeforce, ERP * Proficiency in multi-tasking in a fast-paced environment |## Qualifications**POSITION REQUIREMENTS:*** 2-5 years of experience in Inside Sales or Customer Service.* Associates degree preferred.* Some experience with ERP Systems, Microsoft Office Suite and Salesforce.* Some ability to read blueprints.* Prior experience in a manufacturing environment, with knowledge of machines and machine components preferred.We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays. nVenia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.