Cust Eng III / Field Service Technician- Diagnostic Imaging

Canon Medical Systems; Quincy (MA); Remote; USD 72,000 - 117,000; Full time

Job summary

Canon Medical Systems is looking for a Cust Eng III / Field Service Technician to install and maintain diagnostic imaging equipment. The successful candidate will work remotely, providing technical support and ensuring efficient operations for clients. This position offers a competitive salary and the chance to work with leading technology in diagnostic imaging.

Benefits

Competitive salary

Diverse workplace

Equal opportunity employer

Qualifications

• Minimum 3 years of field service experience.
• At least 2 years of advanced electronics experience.
• Active motor vehicle/driver's license required.

Responsibilities

• Install medical imaging equipment effectively and efficiently.
• Service and perform maintenance on diagnostic imaging equipment.
• Collaborate with clinical support teams to resolve issues.

Skills

Problem Solving

Technical Support

Customer Service

Electronics

Analytical Skills

Education

2-year Associate's Degree in Electronics Technology

Job description

Cust Eng III / Field Service Technician - Diagnostic Imaging - req1376

OVERVIEW

Install, maintain, and service equipment within multiple product lines. Provide high-level support for customers and field service operations by exhibiting professionalism. May rotate through the Remote Service Center to provide modality-specific technical support to CMSU external and internal customers (Applications). Utilize product expertise to diagnose and resolve customer issues on first contact to minimize system downtime and maximize dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment. CMSU is an Equal Opportunity Employer and considers reasonable accommodations.

RESPONSIBILITIES

• Note: The posted position is level III; the actual position depends on candidate qualifications. An offer may be made at a lower level if qualifications are less than the posted criteria. Please apply accordingly.
• This is a remote, field-based position. The selected candidate must reside in or near Boston, Massachusetts.
• Install medical imaging equipment effectively and efficiently.
• Perform preventive maintenance inspections per equipment specifications.
• Prepare work orders, parts orders, returns, mileage logs, expense forms, timesheets, and other administrative paperwork.
• Maintain all assigned assets per company policies and procedures.
• Enhance personal productivity through formal and on-the-job training.
• Service and perform periodic maintenance on diagnostic imaging equipment across multiple products and modalities.
• Answer technical and application questions.
• Capable of installing multiple products within one modality.
• Maintain accurate and complete documentation, including FDA and SPD testing on assigned products.
• Stay current with latest technical developments across multiple product lines.
• Support field operations with technical knowledge and expertise.
• Develop troubleshooting and analytical skills.
• Interact with management, providing information or recommendations, often requiring tact and judgment.
• Plan own workload with occasional supervision, working within general organizational rules and procedures.
• Handle diversified tasks involving complex but standardized procedures and solve frequent problems within standards.
• Make frequent decisions and demonstrate service-selling skills.
• Work directly with external customers remotely troubleshooting and resolving product issues via phone.
• Collaborate with the Clinical Support Team to analyze and resolve customer issues using remote tools.
• Escalate technical issues when necessary and provide remote technical support to internal customers.
• Monitor service alerts from customer scanners and resolve or escalate as appropriate.
• Contribute to knowledge articles per policies and procedures.

QUALIFICATIONS

• Proven ability to develop and maintain effective internal and external working relationships.
• Maintain an active motor vehicle/driver’s license from the employee's residing state.
• 2-year Associate's Degree in Electronics Technology or equivalent work experience.
• At least 2 years of advanced electronics experience.
• Minimum 3 years of field service experience.
• Salary range: $72,100 to $116,100 annually, DOE.

ABOUT US

Canon Medical Systems USA, Inc., a leader in diagnostic imaging, offers a competitive salary and benefits. We support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or disability. Join our Canon family!