Cust Eng III/Field Service Technician- Diagnostic Imaging (Kansas City, MO)

Canon Medical Systems USA, Inc.; Missouri; Remote; USD 60,000 - 75,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Cust Eng III/Field Service Technician to join their team in Kansas City, MO. This full-time remote position will involve installing and maintaining medical imaging equipment, providing technical support, and collaborating with the Clinical Support Team. Candidates should possess strong analytical skills and relevant experience in electronics and field service.

Qualifications

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driver's license.
• 2 years Advanced electronics experience.
• 3 years Field service experience.

Responsibilities

• Install medical imaging equipment effectively and efficiently.
• Perform PM inspections per equipment specifications and standards.
• Provide remote technical support and recommendations on products.

Skills

Problem Solving

Analytical Skills

Customer Relations

Education

2 Year Associate's Degree Electronics Technology

Job description

Cust Eng III/Field Service Technician- Diagnostic Imaging (Kansas City, MO)

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Cust Eng III/Field Service Technician- Diagnostic Imaging (Kansas City, MO)

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Please note that while the posted position is a level III, the actual position will be dependent upon the qualifications of the candidate. An offer may be made for the same role at a lower level if the candidate’s qualifications are less than the posted criteria. Please apply to be considered.

This is a remote, field based position.

The selected candidate will be required to live in or near the listed City/State. (Kansas City, Missouri)

• Install medical imaging equipment effectively and efficiently.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA and SPD testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.
  
  

,

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driverâs license from the state where the employee resides.
• 2 Year Associate's Degree Electronics technology or equivalent work experience in lieu of degree.
• 2 years Advanced electronics experience.
• 3 years Field service experience.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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