CUNY EDGE Program Support Coordinator

Research Foundation of The City University of New York; New York (NY); Híbrido; USD 45.000 - 50.000; Jornada completa

Descripción de la vacante

Research Foundation of The City University of New York (RFCUNY) seeks a Program Support Coordinator for the CUNY EDGE Central Office. You will assist with fiscal processes, office logistics, meetings, training sessions, and events, and provide backup for the Fellowship Program while coordinating with HRA on routine questions.

The ideal candidate is organized, detail-oriented, and comfortable handling confidential information, working with campus staff, Central Office, and external partners.

Formación

• High school diploma or equivalent and 2–3 years of admin/support/customer service experience.
• Clear and professional written and verbal communication.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency with Microsoft Office, especially Excel and PowerPoint, plus virtual meeting tools.

Responsabilidades

• Serve as a key contact between CUNY EDGE staff and HRA for program questions and case issues affecting student participation.
• Participate in regular HRA coordination meetings and track items and updates.
• Troubleshoot, escalate as needed, and document inquiries and actions.

Conocimientos

Administrative experience

Professional communication

Discretion with confidential info

MS Office proficiency

Educación

High school diploma or equivalent

Associate degree (preferred)

Herramientas

Microsoft Office

Excel

PowerPoint

Virtual meeting tools

Descripción del empleo

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location:

OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS

Bargaining Unit:

No

Program Overview

CUNY EDGE is a partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA). Housed within the CUNY Office of Academic Affairs, the program combines academic, personal, and career support while helping students meet applicable HRA requirements. CUNY EDGE serves more than 3,500 students across 20 colleges each year and helps students progress toward timely graduation and fulfilling careers. For more information, visit cuny.edu/cunyedge.

Position Overview

Reporting to the CUNY EDGE Deputy Director of Career Development & Experiential Learning, the Program Support Coordinator provides day-to-day administrative and operational support for the CUNY EDGE Central Office. The position assists with fiscal processes, office logistics, shared resources, meetings, training sessions, and events; provides backup administrative support for the CUNY EDGE Fellowship Program; and coordinates with HRA to follow up on routine document questions and recurring program issues. The ideal candidate is organized, responsive, detail-oriented, and comfortable coordinating with Central Office staff, campus teams, and external partners while handling confidential information appropriately.

Duties and Responsibilities

HRA Coordination and Case Resolution

• Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training‑related benefits and expenses, and Fellowship Program matters.
• Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow‑up with the appropriate HRA units.
• Troubleshoot and help resolve issues, elevate as needed, and maintain clear documentation of inquiries, actions, and outcomes.
• Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership.
• Handle student records and program information with appropriate confidentiality and discretion.

Central Office Operations and Administrative Support

• Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow‑up, and related documentation.
• Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources.
• Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT.
• Maintain contact lists, internal directories, shared files, and other program records.
• Perform other related duties as assigned in support of CUNY EDGE operations.

Fellowship Program and Student Employment Backup

• Serve as backup for key Fellowship Program administrative functions and provide coverage during staff absences or periods of high volume, including assistance with onboarding, rosters, timekeeping, and related records.
• Review timesheets for completeness and proper approval; track deadlines and follow up with campuses to resolve missing information or discrepancies affecting onboarding or payroll processing.
• Maintain accurate logs and support routine Fellowship Program reporting and communications.

Qualifications

Minimum

• High school diploma or high school equivalency and two to three years of relevant administrative, program support, or customer service experience.
• Clear and professional written and verbal communication skills.
• Ability to handle confidential and sensitive information with discretion and integrity.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint, as well as virtual meeting, collaboration, and administrative systems.

Preferred

• Associate degree or some college coursework.
• Experience in higher education, student services, workforce development, or a related setting.
• Experience working with HRA or other public benefits programs, policies, procedures, or systems.
• Experience coordinating across multiple teams, campuses, agencies, vendors, or stakeholder groups.

Work Environment and Physical Requirements

• This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines.
• Ability to travel to CUNY campus locations as needed.
• The role may require sitting for extended periods, using a computer and other office equipment and occasionally lifting items up to 20 pounds.
• Reasonable accommodations will be provided in accordance with RFCUNY policies.

Pay Range:

Minimum - Maximum: $45,000 - $50,000

RFCUNY Benefits

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.