CUNY EDGE Program Support Coordinator

Research-Foundation-Cun; New York (NY); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Research Foundation of The City University of New York (RFCUNY) is seeking a Program Support Coordinator to provide day-to-day administrative and operational support for the CUNY EDGE Central Office, including fiscal processes, office logistics, and events. The role requires handling confidential information with discretion and collaborating with campus staff and external partners.

The position is an 80/20 hybrid (four days in the office) with potential travel to CUNY campus locations as needed.

Qualifications

• High school diploma or equivalent with 2–3 years administrative/support experience.
• Experience in higher education or student services preferred.
• Experience with HRA or public benefits programs is a plus.
• Experience coordinating across multiple teams, campuses, agencies, vendors, or stakeholder groups.

Responsibilities

• Serve as a liaison between CUNY EDGE campus staff and HRA for program questions and case issues.
• Support fiscal administration, invoices, requisitions, and vendor follow-up.
• Coordinate meetings, rooms, logistics, and events with Facilities and IT.
• Provide backup administrative support for Fellowship Program and timekeeping.
• Maintain confidential student records and program data.

Skills

Communication skills

Discretion & integrity

Organization & multitasking

Customer service mindset

Education

Associate degree

High school diploma or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary Location:OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRSBargaining Unit:NoProgram OverviewCUNY EDGE is a partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA). Housed within the CUNY Office of Academic Affairs, the program combines academic, personal, and career support while helping students meet applicable HRA requirements. CUNY EDGE serves more than 3,500 students across 20 colleges each year and helps students progress toward timely graduation and fulfilling careers. For more information, visit cuny.edu/cunyedge.Position OverviewReporting to the CUNY EDGE Deputy Director of Career Development & Experiential Learning, the Program Support Coordinator provides day-to-day administrative and operational support for the CUNY EDGE Central Office. The position assists with fiscal processes, office logistics, shared resources, meetings, training sessions, and events; provides backup administrative support for the CUNY EDGE Fellowship Program; and coordinates with HRA to follow up on routine document questions and recurring program issues. The ideal candidate is organized, responsive, detail-oriented, and comfortable coordinating with Central Office staff, campus teams, and external partners while handling confidential information appropriately.Duties and ResponsibilitiesHRA Coordination and Case Resolution· Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training-related benefits and expenses, and Fellowship Program matters.· Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow-up with the appropriate HRA units.· Troubleshoot and help resolve issues, escalate as needed, and maintain clear documentation of inquiries, actions, and outcomes.· Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership.· Handle student records and program information with appropriate confidentiality and discretion.Central Office Operations and Administrative Support· Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow-up, and related documentation.· Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources.· Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT.· Maintain contact lists, internal directories, shared files, and other program records.· Perform other related duties as assigned in support of CUNY EDGE operations.Fellowship Program and Student Employment Backup· Serve as backup for key Fellowship Program administrative functions and provide coverage during staff absences or periods of high volume, including assistance with onboarding, rosters, timekeeping, and related records.· Review timesheets for completeness and proper approval; track deadlines and follow up with campuses to resolve missing information or discrepancies affecting onboarding or payroll processing.· Maintain accurate logs and support routine Fellowship Program reporting and communications.QualificationsMinimum· High school diploma or high school equivalency and two to three years of relevant administrative, program support, or customer service experience.· Clear and professional written and verbal communication skills.· Ability to handle confidential and sensitive information with discretion and integrity.· Proficiency with Microsoft Office, particularly Excel and PowerPoint, as well as virtual meeting, collaboration, and administrative systems.Preferred· Associate degree or some college coursework.· Experience in higher education, student services, workforce development, or a related setting.· Experience working with HRA or other public benefits programs, policies, procedures, or systems.· Experience coordinating across multiple teams, campuses, agencies, vendors, or stakeholder groups.Work Environment and Physical Requirements· This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines.· Ability to travel to CUNY campus locations as needed.· The role may require sitting for extended periods, using a computer and other office equipment and occasionally lifting items up to 20 pounds.· Reasonable accommodations will be provided in accordance with RFCUNY policies.How to ApplyApplicants must submit a cover letter and resume. We will not accept applications without a cover letter. Please include your first and last name on all attachments.Pay Range:Minimum - Maximum: $45,000 - $50,000RFCUNY BenefitsEqual Employment Opportunity StatementThe Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.