Culinary Retail Team Lead — Guest Experience & Growth

CSC Generation Enterprise; Natick (MA); On-site; USD 37,000 - 39,000; Full time

Job summary

Sur La Table in Massachusetts is seeking an Assistant Store Manager to lead a high-performing retail team and elevate the culinary shopping experience. You will foster a culture of service and guest obsession, coaching staff and managing daily store operations.

Work hours are 36–40 per week with a flexible schedule including nights, weekends, and holidays. You will collaborate with store leadership on merchandising, events, and customer engagement to exceed sales goals while ensuring inventory

Qualifications

• 1-2 years of retail management experience.
• Proven ability to drive sales and motivate teams.
• Strong leadership, communication, and problem-solving skills.
• Passion for community engagement and guest experience.

Responsibilities

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
• Provide coaching and feedback to ensure team members deliver outstanding customer experience.
• Assist in development plans to support individual and team growth.
• Collaborate with store leadership on merchandising, marketing, and customer engagement to meet sales goals.

Skills

Leadership

Retail management

Customer experience

Sales goals

Tools

POS system

Microsoft Office

Job description

Sur La Table in Massachusetts is seeking an Assistant Store Manager to lead a high-performing retail team and elevate the culinary shopping experience. You will foster a culture of service and guest obsession, coaching staff and managing daily store operations.

Work hours are 36–40 per week with a flexible schedule including nights, weekends, and holidays. You will collaborate with store leadership on merchandising, events, and customer engagement to exceed sales goals while ensuring inventory