Culinary Retail Lead — Inspiring In-Store Experience

CSC-Generatio; Walnut Creek (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Sur La Table in Walnut Creek is seeking a Retail Lead to drive in-store performance and guest experience. In this leadership role, you will serve as Manager on Duty (MOD), coach teammates, and help the General Manager achieve sales and operational goals.

The position requires 1 year retail management experience, strong leadership and communication, and the ability to stand for long periods. Work weeks are 20–25 hours with a flexible schedule including nights, weekends, and holidays.

Qualifications

• Must be 21 years of age or older at time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
• Support onboarding, training, and development of new associates.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Skills

Retail leadership

Customer service

Communication

Problem-solving

Team development

Microsoft Office

Tools

POS system

Retail management systems

Job description

Sur La Table in Walnut Creek is seeking a Retail Lead to drive in-store performance and guest experience. In this leadership role, you will serve as Manager on Duty (MOD), coach teammates, and help the General Manager achieve sales and operational goals.

The position requires 1 year retail management experience, strong leadership and communication, and the ability to stand for long periods. Work weeks are 20–25 hours with a flexible schedule including nights, weekends, and holidays.