Retail Lead: Inspire Sales & Guest Experience

CSC Generation; Walnut Creek (CA); On-site; USD 25,000 - 27,000; Part time

Job summary

Sur La Table in Walnut Creek, CA, is hiring a Retail Lead to support the General Manager and serve as Manager on Duty, driving sales, operations, and a best-in-class guest experience. You will coach, onboard, and develop the team while upholding brand standards and store policies.

This role emphasizes leadership, customer engagement, and achieving store KPIs, with a 20–25 hour work week and a flexible schedule including nights, weekends, and holidays.

Qualifications

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
• Support onboarding, training, and development of new associates.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Skills

Leadership

Communication

Problem-solving

Decision-making

Community engagement

Customer experience

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Walnut Creek, CA, is hiring a Retail Lead to support the General Manager and serve as Manager on Duty, driving sales, operations, and a best-in-class guest experience. You will coach, onboard, and develop the team while upholding brand standards and store policies.

This role emphasizes leadership, customer engagement, and achieving store KPIs, with a 20–25 hour work week and a flexible schedule including nights, weekends, and holidays.