Culinary Retail Sales Associate

Cscgeneration 2; Walnut Creek (CA); On-site; USD 18,000 - 30,000; Full time

Job summary

Sur La Table in Walnut Creek, CA is seeking a Sales Associate to inspire customers throughout their culinary journey and support daily operations. You will provide a #bestincenter customer experience, share product knowledge, and help drive sales through expert recommendations.

Responsibilities include staying current on products, engaging customers for needs-based solutions, and contributing to a high-performing store culture while meeting KPIs and handling POS transactions.

Qualifications

• Must be 18 years of age or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Promote add-on sales and support events that grow store traffic and customer engagement.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture.
• Support onboarding of new associates by sharing product knowledge and best practices.
• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
• Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Skills

Communication skills

Retail sales experience

Problem-solving

Decision-making

Microsoft Office

Retail management systems

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Walnut Creek, CA is seeking a Sales Associate to inspire customers throughout their culinary journey and support daily operations. You will provide a #bestincenter customer experience, share product knowledge, and help drive sales through expert recommendations.

Responsibilities include staying current on products, engaging customers for needs-based solutions, and contributing to a high-performing store culture while meeting KPIs and handling POS transactions.