Culinary Retail Store Lead and Guest Experience

CSC Generation Enterprise; Westlake (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Sur La Table in Westlake, OH seeks a Store Manager to lead a high-performing retail team, inspire customers through memorable culinary experiences, and translate strategic plans into daily store actions. You will drive sales, merchandise effectively, monitor KPIs, and uphold safety, inventory accuracy, and guest-obsessed service across operations, while coaching staff to deliver exceptional experiences.

This role requires 3+ years of retail management experience, strong leadership, excellent

Qualifications

• Must be 21 years of age or older at the time of employment.
• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Recruit, develop and retain a high-performing team to meet the business needs.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

Skills

Retail leadership

Sales motivation

Communication

Team development

Tools

Microsoft Office

Job description

Sur La Table in Westlake, OH seeks a Store Manager to lead a high-performing retail team, inspire customers through memorable culinary experiences, and translate strategic plans into daily store actions. You will drive sales, merchandise effectively, monitor KPIs, and uphold safety, inventory accuracy, and guest-obsessed service across operations, while coaching staff to deliver exceptional experiences.

This role requires 3+ years of retail management experience, strong leadership, excellent