Culinary Call Center Associate - Culinary/Nutrition

Kettering Health; South Dale (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Kettering Health Main Campus is seeking a Culinary Call Center Associate to process patient meal orders and assist with menu selections that respect dietary needs. You will collaborate with clinical and culinary teams to deliver meals that support patient health and safety.

The role emphasizes accurate order entry, HIPAA-compliant handling of information, and a strong customer-service mindset in a hospital setting. This is a full-time, on-site position with varied shifts.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service, administrative support, or call center experience.
• Basic understanding of nutrition and dietary restrictions.
• Ability to handle confidential patient information in compliance with HIPAA.

Responsibilities

• Process meal orders accurately and assist patients with menu selections aligned to dietary needs.
• Provide excellent customer service and coordinate with clinical and culinary teams.
• Ensure patient safety and satisfaction by delivering meals meeting nutritional requirements.

Skills

Strong communication

Written communication

HIPAA compliance

Team collaboration

Customer service mindset

Attention to detail

Problem solving

Order entry

Education

High school diploma or equivalent

Tools

Food service software

Call center software

Job description

Job Details

Kettering Health Main Campus | Kettering | Full-Time | Varied Shifts

Responsibilities & Requirements

The Culinary Call Center Associate supports patient care by accurately processing meal orders, assisting patients with menu selections that align with dietary restrictions, and providing excellent customer service. This role ensures patient safety and satisfaction by collaborating with clinical and culinary teams to deliver meals that meet individual nutritional needs. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent.

Required Work Experience:

• One year of customer service, administrative support, or call center experience

Skills:

• Strong verbal and written communication skills
• Ability to use food service or call center software for order entry and record-keeping
• Basic understanding of nutrition and dietary restrictions
• Attention to detail and accuracy
• Ability to handle confidential patient information in compliance with HIPAA
• Customer service orientation
• Ability to work collaboratively with clinical and culinary staff
• Problem-solving and conflict resolution skills

Competencies:

• Employee uses PPE per Culinary and Nutrition Care policy
• Employee provides excellent customer service to both internal and external customers, per KHN standards
• Employee washes hands per KHN policy

Preferred Qualifications

Preferred Work Experience:

• Experience in a healthcare call center or food service environment

Preferred Licenses, Certifications, and Registrations:

• ServSafe Certification