Culinary Call Center Associate - Culinary/Nutrition

Kettering Health; Kettering (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Kettering Health Main Campus in Kettering, Ohio, seeks a Culinary Call Center Associate to process meal orders and assist patients with menu selections while respecting dietary restrictions. The role emphasizes accuracy, confidentiality, and excellent service within a collaborative clinical and culinary team.

Qualifications include a high school diploma and at least one year of customer service or call center experience.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, administrative support, or call center experience.
• Ability to use food service or call center software for order entry and record-keeping.
• Basic understanding of nutrition and dietary restrictions.
• Experience handling confidential patient information per HIPAA.

Responsibilities

• Process meal orders accurately.
• Assist patients with menu selections that meet dietary restrictions.
• Collaborate with clinical and culinary teams to ensure nutritional needs are met.
• Provide excellent customer service to patients and staff.
• Perform other duties as assigned in alignment with Kettering Health values.

Skills

Communication skills

Order entry software

Nutrition basics

Attention to detail

HIPAA compliance

Customer service

Cross-functional collaboration

Problem solving

Education

High school diploma

Job description

Job Details

Kettering Health Main Campus | Kettering | Full-Time | Varied Shifts

Responsibilities & Requirements

The Culinary Call Center Associate supports patient care by accurately processing meal orders, assisting patients with menu selections that align with dietary restrictions, and providing excellent customer service. This role ensures patient safety and satisfaction by collaborating with clinical and culinary teams to deliver meals that meet individual nutritional needs. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

High school diploma or equivalent.

Required Work Experience:

One year of customer service, administrative support, or call center experience

Skills:

• Strong verbal and written communication skills
• Ability to use food service or call center software for order entry and record-keeping
• Basic understanding of nutrition and dietary restrictions
• Attention to detail and accuracy
• Ability to handle confidential patient information in compliance with HIPAA
• Customer service orientation
• Ability to work collaboratively with clinical and culinary staff
• Problem-solving and conflict resolution skills

Competencies:

• Employee uses PPE per Culinary and Nutrition Care policy
• Employee provides excellent customer service to both internal and external customers, per KHN standards
• Employee washes hands per KHN policy

Preferred Qualifications

Preferred Work Experience:

Experience in a healthcare call center or food service environment

Preferred Licenses, Certifications, and Registrations:

• ServSafe Certification