Culinary Call Center Associate - Culinary/Nutrition

Kettering Health Network; South Dale (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Kettering Health Main Campus in Kettering, OH is seeking a Culinary Call Center Associate to support patient meals by processing orders and assisting with menu selections that meet dietary restrictions. You will partner with clinical and culinary teams to ensure accurate, timely meal delivery and uphold HIPAA standards.

The role is PRN/Resource with varied shifts, requiring strong communication, attention to detail, and a patient-service mindset to support safe, satisfying nutrition care across

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service, administrative support, or call center experience.
• Proficiency in verbal and written communication is essential.
• Ability to use food service or call center software for order entry and record-keeping.
• Knowledge of basic nutrition and dietary restrictions.
• Demonstrated attention to detail and accuracy.
• Ability to handle confidential patient information per HIPAA.
• Strong customer service orientation and teamwork.

Responsibilities

• Process patient meal orders accurately and efficiently.
• Assist patients with menu selections aligned to dietary restrictions.
• Collaborate with clinical and culinary teams to ensure meals meet nutritional needs.
• Uphold Kettering Health's mission, vision, values, and B Safe program in daily duties.
• Perform other duties as assigned.

Skills

Verbal & written communication

Order entry software

Nutrition & dietary knowledge

Attention to detail

HIPAA compliance

Customer service

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Food service software

Call center software

Job description

Job Details

Kettering Health Main Campus | Kettering | PRN/Resource | Varied Shifts

Responsibilities & Requirements

The Culinary Call Center Associate supports patient care by accurately processing meal orders, assisting patients with menu selections that align with dietary restrictions, and providing excellent customer service. This role ensures patient safety and satisfaction by collaborating with clinical and culinary teams to deliver meals that meet individual nutritional needs. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent.

Required Work Experience:

• One year of customer service, administrative support, or call center experience

Skills:

• Strong verbal and written communication skills
• Ability to use food service or call center software for order entry and record-keeping
• Basic understanding of nutrition and dietary restrictions
• Attention to detail and accuracy
• Ability to handle confidential patient information in compliance with HIPAA
• Customer service orientation
• Ability to work collaboratively with clinical and culinary staff
• Problem-solving and conflict resolution skills

Competencies:

• Employee uses PPE per Culinary and Nutrition Care policy
• Employee provides excellent customer service to both internal and external customers, per KHN standards
• Employee washes hands per KHN policy

Preferred Qualifications

Preferred Work Experience:

• Experience in a healthcare call center or food service environment

Preferred Licenses, Certifications, and Registrations:

• ServSafe Certification