PRN Healthcare Culinary Call Center Specialist

Kettering Health Network; South Dale (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Kettering Health Main Campus in Kettering, OH is seeking a Culinary Call Center Associate to support patient meals by processing orders and assisting with menu selections that meet dietary restrictions. You will partner with clinical and culinary teams to ensure accurate, timely meal delivery and uphold HIPAA standards.

The role is PRN/Resource with varied shifts, requiring strong communication, attention to detail, and a patient-service mindset to support safe, satisfying nutrition care across

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service, administrative support, or call center experience.
• Proficiency in verbal and written communication is essential.
• Ability to use food service or call center software for order entry and record-keeping.
• Knowledge of basic nutrition and dietary restrictions.
• Demonstrated attention to detail and accuracy.
• Ability to handle confidential patient information per HIPAA.
• Strong customer service orientation and teamwork.

Responsibilities

• Process patient meal orders accurately and efficiently.
• Assist patients with menu selections aligned to dietary restrictions.
• Collaborate with clinical and culinary teams to ensure meals meet nutritional needs.
• Uphold Kettering Health's mission, vision, values, and B Safe program in daily duties.
• Perform other duties as assigned.

Skills

Verbal & written communication

Order entry software

Nutrition & dietary knowledge

Attention to detail

HIPAA compliance

Customer service

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Food service software

Call center software

Job description

Kettering Health Main Campus in Kettering, OH is seeking a Culinary Call Center Associate to support patient meals by processing orders and assisting with menu selections that meet dietary restrictions. You will partner with clinical and culinary teams to ensure accurate, timely meal delivery and uphold HIPAA standards.

The role is PRN/Resource with varied shifts, requiring strong communication, attention to detail, and a patient-service mindset to support safe, satisfying nutrition care across