Patient Meal Order Specialist - Healthcare Culinary Support

Kettering Health; Kettering (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Kettering Health Main Campus in Kettering, Ohio, seeks a Culinary Call Center Associate to process meal orders and assist patients with menu selections while respecting dietary restrictions. The role emphasizes accuracy, confidentiality, and excellent service within a collaborative clinical and culinary team.

Qualifications include a high school diploma and at least one year of customer service or call center experience.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, administrative support, or call center experience.
• Ability to use food service or call center software for order entry and record-keeping.
• Basic understanding of nutrition and dietary restrictions.
• Experience handling confidential patient information per HIPAA.

Responsibilities

• Process meal orders accurately.
• Assist patients with menu selections that meet dietary restrictions.
• Collaborate with clinical and culinary teams to ensure nutritional needs are met.
• Provide excellent customer service to patients and staff.
• Perform other duties as assigned in alignment with Kettering Health values.

Skills

Communication skills

Order entry software

Nutrition basics

Attention to detail

HIPAA compliance

Customer service

Cross-functional collaboration

Problem solving

Education

High school diploma

Job description

Kettering Health Main Campus in Kettering, Ohio, seeks a Culinary Call Center Associate to process meal orders and assist patients with menu selections while respecting dietary restrictions. The role emphasizes accuracy, confidentiality, and excellent service within a collaborative clinical and culinary team.

Qualifications include a high school diploma and at least one year of customer service or call center experience.