Patient Meal Concierge & Call Center Associate

Kettering Health; South Dale (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Kettering Health Main Campus is seeking a Culinary Call Center Associate to process patient meal orders and assist with menu selections that respect dietary needs. You will collaborate with clinical and culinary teams to deliver meals that support patient health and safety.

The role emphasizes accurate order entry, HIPAA-compliant handling of information, and a strong customer-service mindset in a hospital setting. This is a full-time, on-site position with varied shifts.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service, administrative support, or call center experience.
• Basic understanding of nutrition and dietary restrictions.
• Ability to handle confidential patient information in compliance with HIPAA.

Responsibilities

• Process meal orders accurately and assist patients with menu selections aligned to dietary needs.
• Provide excellent customer service and coordinate with clinical and culinary teams.
• Ensure patient safety and satisfaction by delivering meals meeting nutritional requirements.

Skills

Strong communication

Written communication

HIPAA compliance

Team collaboration

Customer service mindset

Attention to detail

Problem solving

Order entry

Education

High school diploma or equivalent

Tools

Food service software

Call center software

Job description

Kettering Health Main Campus is seeking a Culinary Call Center Associate to process patient meal orders and assist with menu selections that respect dietary needs. You will collaborate with clinical and culinary teams to deliver meals that support patient health and safety.

The role emphasizes accurate order entry, HIPAA-compliant handling of information, and a strong customer-service mindset in a hospital setting. This is a full-time, on-site position with varied shifts.