Ambassador - Culinary/Nutrition

Kettering Health; Miamisburg (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Kettering Health in Miamisburg is seeking a Part-Time Nutrition Services Ambassador to coordinate and deliver meals that align with prescribed dietary needs, while ensuring patient safety and satisfaction.

You will act as a liaison between patients and the nutrition services team, verify patient identities, document meal selections, and collaborate with clinical staff to support coordinated care.

Qualifications

• None
• High school diploma or equivalent preferred

Responsibilities

• Engage with patients to obtain meal selections per dietary prescriptions
• Deliver meals to patient rooms with accuracy and timeliness
• Address questions about meal service and escalate concerns to dietitians
• Verify patient identity before meal delivery
• Document meal selections and delivery times
• Maintain sanitation of meal carts and equipment
• Record temperature and quality control measures
• Collaborate with nutrition services, nursing, and clinical teams
• Adhere to HIPAA, OSHA and safety policies
• Complete required training and competency assessments

Skills

Verbal communication

Interpersonal skills

Documentation accuracy

HIPAA compliance

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

Tablet usage

Basic computer skills

Job description

Job Details

Kettering Health | Miamisburg | Part-Time | Second Shift

Responsibilities & Requirements

The Nutrition Services Ambassador supports patient care by coordinating and delivering meals that align with prescribed dietary needs, enhancing patient satisfaction and safety. This role serves as a liaison between patients and the nutrition services team, ensuring accurate meal selection, delivery, and adherence to dietary orders. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

None

Preferred Education:

High school diploma or equivalent.

Required Work Experience:

None

Preferred Work Experience:

0-2 years of experience in food service or customer service.

Experience in a healthcare setting, especially involving patient interaction.

Preferred Licenses, Certifications, and Registrations:

ServSafe or equivalent food safety certification.

Required Licenses, Certifications, and Registrations:

None required at hire; must comply with food safety and handling regulations per state and organizational policy.

Skills:

• Strong verbal communication and interpersonal skills
• Ability to follow written and verbal instructions
• Attention to detail and accuracy in documentation
• Basic computer or tablet proficiency for meal entry and tracking
• Ability to maintain patient confidentiality (HIPAA compliance)
• Customer service orientation
• Ability to work collaboratively with clinical and non-clinical staff

Essential Functions:

• Engage with patients to obtain meal selections that comply with individual dietary prescriptions and restrictions.
• Deliver meals to patient rooms and designated areas, ensuring accuracy, timeliness, and excellent customer service.
• Communicate with patients and respond to questions or concerns regarding meal service, escalating dietary or nutrition concerns to clinical dietitians as appropriate.
• Verify patient identification and meal accuracy prior to delivery to ensure safety and compliance with diet orders.
• Document meal selections, delivery times, and any patient refusals or missed meals according to department procedures.
• Maintain cleanliness and sanitation of meal carts, trays, and related equipment in accordance with infection control and food safety standards.
• Monitor and record food temperatures and other quality control measures as required by policy.
• Collaborate with nutrition services, nursing, and clinical teams to support coordinated patient care.
• Adhere to all HIPAA, OSHA, and organizational policies regarding patient confidentiality and workplace safety.
• Participate in required training, in-services, and competency assessments to maintain compliance and service quality.

Competencies:

• Employee uses PPE per Culinary and Nutrition Care policy
• Employee provides excellent customer service to both internal and external customers, per KHN standards
• Employee washes hands per KHN policy