CSR Supervisor

Citizens National Bank of Mississippi; Southaven (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Citizens-National-Bank-of-Mississippi is seeking a Customer Service Representative Supervisor to lead a fast-paced CSR team and ensure exceptional service. The role emphasizes sales referrals, training, and adherence to bank policies in a branch setting.

The CSR Supervisor will manage daily transactions, coach staff, and support branch operations, reporting to the Bank Manager or Assistant Manager.

Qualifications

• High school diploma or GED required.
• Working knowledge of computer software.
• Strong interpersonal verbal and written communication skills.
• Ability to work in a team with good judgement, tact and time management.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments and related transactions accurately.
• Coach and supervise CSRs to boost sales and service standards.
• Maintain cash drawer, vault, and comply with policies and procedures.
• Prepare branch reports and conduct audits as assigned.
• Interview, train, and evaluate CSRs; manage timecards.

Skills

Interpersonal communication

Team supervision

Customer service mindset

Education

High school diploma or GED

Post high school education or 1 year related experience

Tools

Computer software

Job description

Job Description

Customer Service Representative Supervisor

Classification: Non-Exempt

Reports to: Bank Manager or Assistant Bank Manager

Summary/Objective

The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branch’s success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR Supervisor helps create, develop and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams.

Essential Functions

• Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances. Other duties include maintaining the branch cash limit, performing branch audits and preparing branch reports.
• Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same.
• Safeguards the bank’s assets by efficiently operating a cash drawer and maintaining the vault while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
• Manages, develops and supports their team on efficient operations and sales and service standards.
• Manages and trains the team to ensure each team member’s skill development and career growth opportunities are achieved. Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position is responsible for the direct supervision of Customer Service Representatives.

This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.

Physical Demands

• Prolonged periods working at a desk.
• Must be able to transport up to 30 pounds at a time.
• May need to stand for long periods of time.
• Occasional bending, stooping, and stretching.
• Must be able to assist customers throughout branch.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours vary according to the branch location.

Travel

Minimal travel is expected for this position.

Required Education, Experience, and Skills

• High school graduate or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal verbal and written communication skills.
• Work in a team environment while following good judgement, tactfulness and time constraints while maintaining a professional manner.

Preferred Education and Experience

• Post High School Education or 1 year of related experience.
• Banking experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.