Patient Services Representative

ProMod Rx; Gainesville (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid vacation & holidays

Wellness program

401(k) match

Employee assistance program

Referral program

Job summary

ProCare Rx, located in Gainesville, GA, is seeking a Patient Services Representative (PSR) to handle inbound and outbound calls, emails, and texts for patient enrollment and refills in Mail Order programs.

The PSR will verify information and enter it into the system to process prescription requests, while delivering courteous service and accurate data entry. Shift is Monday–Friday, 10:00 AM to 7:00 PM, with an hourly rate of $16.00.

Qualifications

• A minimum of 1 year of Call Center experience (inbound and outbound) preferred.
• Commercial/Medicare/Medicaid Insurance Verification background preferred.
• Patient Intake experience is a plus.
• Excellent telephone etiquette and verbal/written communication skills preferred.
• Proficient in Microsoft Office applications preferred.
• Highly organized and motivated with excellent time management skills preferred.
• Ability to work independently and on a team.
• Bilingual English/Spanish is a plus.

Responsibilities

• Promptly and courteously answer incoming telephone calls.
• Manages outbound outreach for enrollment and/or refills.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Skills

Call center experience

Bilingual English/Spanish

Time management

Telephone etiquette

Microsoft Office

Education

High School Diploma

Pharmacy Technician Certification preferred

Tools

Microsoft Office

Job description

1267 Professional Pkwy
Gainesville, GA 30507, USA

1267 Professional Pkwy
Gainesville, GA 30507, USA

SHIFT: Monday - Friday, 10:00 AM - 7:00 PM

HOURLY RATE: $16.00

The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to patient’s enrollment and refills for Mail Order programs. The PSR will verify information and enter it into the system to process request to the pharmacy for filling of the prescription.

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer incoming telephone calls.
• Manages outbound outreach for enrollment and or refills.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

• A minimum of 1 year of Call Center experience (both inbound and outbound call centers) preferred.
• Commercial/Medicare/Medicaid Insurance Verification background preferred.
• Patient Intake experience is a plus.
• Excellent telephone etiquette and verbal/written communication skills preferred.
• Proficient in Microsoft Office applications preferred.
• Highly organized and motivated with excellent time management skills preferred.
• Ability to work independently and on a team.
• Bilingual English/Spanish is a plus.

EDUCATION

• High School Graduate required.
• Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at [e-mail].

ProCare Rx is an Equal Opportunity Employer

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.