Customer Service Representative

Procare-Rx; Gainesville (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid vacation and holiday pay

Employee Wellness Program

401(k) with company match

Employee Assistance Program

Job summary

ProCare Rx in Gainesville, FL seeks a customer service professional to handle inbound calls and resolve client issues in a fast-paced environment. The role requires teamwork, strong communication, and the ability to adapt to changing needs.

Flexibility for weekend/holiday shifts is required; bilingual English/Spanish is a plus, with a High School Diploma and healthcare exposure preferred. Comprehensive benefits and growth opportunities are offered.

Qualifications

• Minimum 1 year experience in a customer service position, preferably in a call center.
• PBM/Pharmacy Technician or healthcare industry experience preferred.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Highly organized with strong attention to detail.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues with good listening and comprehension.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Skills

Customer service

Phone support

Bilingual English/Spanish

Windows PC skills

Attention to detail

Teamwork

Problem solving

Independent worker

Education

High School Diploma or equivalent

Pharmacy Technician Certification is a plus

Tools

Windows OS

Call center CRM software

Job description

Shifts Available: Part-Time (various hours) / Full- Time (11:00 am–08:00 pm OR 12:00 pm-9:00 pm)

Weekend/Holiday: Must have flexibility to work one weekend day per week (either Saturday or Sunday) and assigned holiday shifts.

Pay Range: $15.50 - $16.50/hour

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Highly organized with strong attention to detail.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.
• Bilingual English/Spanish is a plus.

EDUCATION

• High School Diploma or equivalent.
• Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits:Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge:Paid vacation and holiday pay.
• Focus on Your Wellness:We offer a robust Employee Wellness Program.
• Invest in Your Future:401(k) with a company match.
• Support System:Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People:Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at [e-mail].

ProCare Rx is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.