Pharmacy Technician - Customer Experience

ReviveRX; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Strong benefits

Growth opportunities

Job summary

A leading wellness pharmacy in Houston, Texas is seeking a Customer Experience Pharmacy Tech to enhance customer satisfaction through technical support and resolving issues. Responsibilities include providing product information, handling purchases, and communicating with customers across various platforms. Ideal candidates will have at least 2 years of experience as a Pharmacy Technician and customer service skills. Join us to be part of a driven team redefining pharmacy services, offering competitive compensation and growth opportunities.

Responsibilities

• Provides information to customers about products or services.
• Handles the purchase process and ensures orders are accurate.
• Communicates with customers via phone, SMS, or email.
• Updates patient on any delays in prescription fulfillment.
• Processes invoices for payment and ensures payments are received.
• Identifies customer needs to maintain positive experiences.
• Documents records of customer interactions and feedback.
• Ensures completion of daily tasks assigned to the department.
• Communicates with providers to resolve prescription clarifications.

Skills

Excellent written and verbal communication skills

Flexibility and desire to take on additional responsibilities

Ability to multi-task while maintaining attention to detail

Empathetic

Problem solving skills

Time management skills

Education

At least 2 years' experience as a Pharmacy Technician

2+ years' experience in customer service or a call center environment

Job description

ReviveRX isthepremier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms,utilizingindustry-leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is tooptimizetreatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.

Summary/Objective

The Customer Experience Pharmacy Tech enhances customer satisfaction by providing technical support, resolving issues, and ensuring a smooth interaction with the company's products and services. Responsible for tracking customer experiences, collaborating with various teams to improve services, and responding to customer inquiries promptly and effectively.

*Weekend and late-night work may be required.

Essential Functions

• Provides information to customers about products or services. Assists customers in understanding the features, benefits, and pricing of products or services.
• Handles the purchase process, ensures orders are accurate, creates customer accounts, and processes payments securely.
• Communicates with customers via phone, SMS, or email to answer questions about products or services. Addresses customer inquiries and concerns through various communication channels.
• Updates patient on any delays in prescription fulfillment and offering solutions when able
• Responds to customer inquiries regarding shipping status of orders, order tracking, and order status changes. Keeps customers informed about the progress of their orders.
• Processes invoices for payment and ensuring payment is received from the customer. Manages the financial aspect of customer transactions.
• Identifies customer needs and takes proactive steps to maintain positive experiences and anticipates and meets customer needs to create positive interactions.
• Documents records of customer interactions, issues, and feedback for reference and analysis.
• Ensures completion of daily tasks assigned to the Customer Experience department.
• Communicates with providers when necessary to resolve prescription clarifications.
• Performs other related duties as required and assigned.

Required Education and Experience

• At least 2 years' experience as a Pharmacy Technician
• 2+ years' experience in customer service or a call center environment

Hours

Mon-Fri 9am to 6pm

Skills and Attributes

• Excellent written and verbal communication skills
• Flexibility and desire to take on additional responsibilities
• Ability to multi-task while maintaining attention to detail and deadlines
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Problem solving and time management skills

Physical Demands

This position requires frequent sitting, walking, standing, reading, seeing, speaking, hearing, listening, organizing, interpreting data and information, operating pharmacy and sterile equipment, typing using a computer keyboard and mouse, viewing a computer screen monitor, and use of a telephone. Some positions may require lifting, occasional bending or kneeling. The working environment consists of an indoor and climate-controlled setting the majority of the time. The employee may regularly lift and/or move objects up to 25 pounds.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Other Duties

Pleasenotethis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join ReviveRX?

The best work happens when purpose meets opportunity. At ReviveRX, you'll work with a passionate, driven team that's redefining what pharmacy can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark.

Equal Employment Opportunity (EEO) and Affimative Action Commitment

Revive RX is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or any other status protected by applicable federal, state, or local laws.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.