Customer Service Representative

TopRx, LLC; Bartlett (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

TopRx, a Memphis-based leader in generic pharmaceutical distribution since 1987, seeks a Customer Service Representative to be the friendly voice for independent pharmacy partners. You will handle inbound and outbound calls, provide order support, and ensure customer satisfaction with empathy and efficiency.

This role emphasizes problem-solving, relationship building, and teamwork, with a schedule from 10 am to 7 pm Monday through Friday and rotating Saturday half-day shifts.

Qualifications

• Experience in a call center or customer service setting preferred.
• Strong listening skills and problem-solving abilities.
• Comfortable using technology and software to manage orders and information.

Responsibilities

• Respond to inbound calls from independent pharmacies placing orders or seeking support.
• Use our software to place and manage orders by phone and online.
• Reach out proactively to provide updates, track shipments, or resolve issues.
• Solve problems efficiently with a helpful attitude and accurate data entry.
• Collaborate with team members and participate in ongoing training.

Skills

Customer service

Phone etiquette

Multitasking

Tools

CRM software

Microsoft Excel

Job description

Description

Customer Service Representative - TopRx

Join the customer care team at TopRx, a Memphis-based leader in generic pharmaceutical distribution since 1987! We're on the lookout for enthusiastic professionals ready to deliver top-tier service with a smile. If you're someone who thrives on helping others, solving problems, and making someone's day a little better - this might be your perfect next step.

Position Summary:

As a Customer Service Representative at TopRx, you'll be the friendly voice our independent pharmacy partners rely on. You'll handle inbound and outbound calls, provide order support, and ensure customer satisfaction with efficiency and care. This role is all about empathy, problem-solving, and relationship building - with a bit of multitasking wizardry thrown in.

Schedule:

10 am - 7 pm (Monday thru Friday), to include a rotating half-day shift on Saturdays.

Requirements

What You'll Be Doing

• Responding to inbound calls from independent pharmacies placing orders or seeking support.
• Using our software to place and manage orders by phone and online.
• Reaching out proactively to provide updates, track shipments, or resolve issues.
• Solving problems efficiently using the latest tools and a helpful attitude.
• Collaborating with team members and staying current through ongoing training.

What You'll Contribute

• A customer-first attitude and a calm, professional phone presence.
• Comfortable using technology and software to manage orders and information.
• Willingness to learn and grow in a fast-paced, team-oriented environment.
• An ability to empathize, problem-solve, and communicate clearly.
• Respect and appreciation for coworkers and customers from all walks of life.

Position Qualifications

• Passion for delivering great service and solving problems.
• Dependability and accountability.
• Knowledgeable with Microsoft Suite of products including Work and Outlook, Excel is a plus.
• Experience in a call center or customer service setting preferred.
• Strong listening skills and a desire to help.

TopRx is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our mission is to consistently deliver cost-effective generic pharmaceuticals with unbeatable customer service.