CSR Sleep Tech

Capital Medical And Surgical Inc; United States; Sur place; USD 35 000 - 50 000; Plein temps

Résumé du poste

Capital Medical And Surgical Inc. is seeking a full-time Customer Service Representative for the DME team. You will handle CPAP/BiPAP setup, insurance verification, and patient scheduling while navigating multiple programs and maintaining accuracy.

Ideal candidates have prior customer service in an office setting, experience with Medicare/commercial benefits, and comfort on the phone. Bilingual English/Spanish is a plus.

Qualifications

• Experience in Medicare and commercial insurance benefit verification.
• Knowledge of Medicare coverage criteria of DME and home health (preferred).
• Brightree experience (preferred).
• High level of comfort on the phone.

Responsabilités

• Process new DME orders with complete documentation.
• Communicate daily with physician offices, hospital case managers, staff, therapists, and marketing reps.
• Schedule patients for CPAP/BiPAP setup and supplies.
• Set up CPAP and BiPAP.
• Verify patient insurance benefits via Availity and other sites.
• Request authorizations for DME from insurers.

Connaissances

Customer service

Phone communication

Multi-tasking

DME knowledge

Outils

Brightree

Availity

Description du poste

Job Description

Seeking dynamic talented candidates to join our fast growing DME team!

We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.

Responsibilities

• Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received
• Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives
• Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
• Setting up CPAP and BiPAP
• Calling and verifying patient insurance benefits through Availity and other insurance sites
• Requesting authorizations for DME from different commercial insurance companies

Requirements

• Customer service experience in an office/administrative environment
• Experience in Medicare and commercial insurance benefit verification
• Knowledge of Medicare coverage criteria of DME and home health, preferred
• Brightree experience, preferred
• High level of comfort on the phone
• Ability to multi-task and maintain a high level of accuracy
• Experience in DME/home health intake, preferredExperience in setting up CPAP and BiPAP, preferred
• Experience in CMN Renewals and Re-Authorizations
• Experience with computers
• Friendly/outgoing personality and a passion for helping people
• Preference given to bilingual "English/Spanish"

Job Type: Full-time