Patient Care Specialist

Quality DME Inc.; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

401(k) with company match

Job summary

Quality DME, Inc. is seeking a Patient Care Specialist to join our Resupply Department and support patients toward better sleep and healthier outcomes. The role is based in our office and requires professional client interaction and accurate documentation.

Responsibilities include processing equipment orders, handling patient calls, and obtaining authorizations. Proficiency in Excel/Word/Outlook and HIPAA compliance are essential for success in this fast-paced team.

Qualifications

• Experience with medical equipment orders and EMR systems.
• Strong written and verbal communication skills.
• Ability to maintain HIPAA compliance.
• Typing speed of at least 50 words per minute.

Responsibilities

• Process medical equipment supply orders using EMR software.
• Answer and respond to patient phone calls.
• Submit authorizations for equipment as needed.
• Coordinate inter-departmentally to maintain goals and objectives.
• Reach out to patients as requested by physicians.
• Type at least 50 words per minute.
• Handle PHI in accordance with HIPAA requirements.

Skills

Typing 50 wpm

Excel

Word

Outlook

Communication

HIPAA compliance

Phone support

Tools

EMR software

Job description

This is a full-time position in our office, Monday through Friday, 8:30am- 5:30pm.

Reports To:

Senior Account Manager

Quality DME is a privately owned company that was established in 2007 with a goal to create a customer-focused CPAP provider. Since 2018, we have nearly doubled in size and are actively expanding throughout the region.

As Quality DME has grown, we work to maintain the two founding principles within the company: facilitate employee development and provide superior client satisfaction. We strive to ensure experience to our staff for the achievement of their ambitions and to build lasting careers while providing our clients with the best possible outcomes.

Position Summary

Quality DME, Inc. is seeking a Patient Care Specialist to join our Resupply Department and support our patients throughout their journey toward better sleep and improved health.

Key Responsibilites

Process medical equipment supply orders using Electronic Medical Database Software

• Answer and respond to patient phone calls
• Submit authorizations for equipment as needed
• Utilize inter-and-cross-departmental communication to maintain goals and objectives
• Reach out to patients as requested by physicians
• Ability to type at least 50 words per minute
• Proficiency in Excel, Word, Outlook, etc
• Proficiency in communication, both written and verbal
• Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Compensation and Benefits

• Paid Time Off: Base 80 hours annually with additional Paid Time off at each tier.
• Paid Holidays: 9 paid holidays per year
• Health, Dental, and Vision Insurance: Quality DME covers 50% of employee premium costs
• 401(k) with company match after six months of employment