Call Center Agent

Quipt Home Medical, Corp.; Kentucky; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance- multiple plans to

Dental & Vision Insurance

Short Term Disability & Long Term Dis.

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical, Corp. is seeking a Call Center Agent to join a fast-growing team. The role focuses on initiating billing claims, processing denials, and ensuring timely reimbursement while delivering outstanding customer service.

Responsibilities include reviewing documentation for Medicare compliance, verifying eligibility, coding accuracy, submitting claims, and maintaining AR within 90 days. A strong work ethic and teamwork are essential.

Qualifications

• Ability to read and understand medical terminology.
• Excellent interpersonal and communication skills.
• Capacity to work independently and in a team.
• Flexibility to work extended hours and weekends as needed.

Responsibilities

• Read and understand medical terminology.
• Review clinical documentation for Medicare compliance.
• Verify payor source and insurance eligibility.
• Validate ICD-9/10 codes as appropriate for product dispensed.
• Apply correct modifier and HCPCS to claims.
• Submit claims using Brightree billing software.
• Reconcile billing errors daily.
• Complete CMS 1500 claim forms.
• Manage accounts receivable to maintain 90-day payments.
• Adhere to monthly closing timelines and maintain clear communication with management.
• Attend meetings and training as required by management.

Skills

Medical terminology

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Description

We are rapidly growing leader in the provision of clinical respiratory equipment, DME and service that is seeking outstanding individuals to join our team of professionals. Due to our success, we are constantly looking for talented and qualified candidates.

Position:

Call Center Agent

Job Summary:

Ideal candidates will preferably have prior experience, all necessary license and credentials, a record of accomplishment, a history of reliability, and an expectation of providing outstanding service to our customers. The purpose of the DME Billing and Account Receivables Specialist is initiate billing claims, actively process all denials and ensure follow up on the collection efforts to ensure timely reimbursement for services provided.

Let’s start with what’s important to you. The Benefits.....

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

Job Responsibilities:

• Ability to read and understand medical terminology.
• Review clinical documentation to ensure compliance with Medicare guidelines.
• Verify payor source and insurance eligibility.
• Validate ICD-9/10 codes as appropriate for product dispensed.
• Ability to apply correct modifier and HCPCS to claims.
• Submit accurate claims utilizing Brightree billing software.
• Reconcile billing errors on a daily basis.
• Complete CMS 1500 claim forms as required.
• Manage account receivables to maintain payments within 90 days.
• Adhere to monthly closing timeline requirements.
• Maintain excellent communication with company management and co-workers.
• Attendance at all meetings, conference calls, etc. at the discretion of your manager.
• Must be computer literate and possess the ability to acquire working knowledge of all pertinent software related to DME.
• Maintain compliance with all federal, state and local government regulations and agencies.
• Other duties as assigned by manager.

Requirements

Job Requirements:

• High School Diploma or equivalent.
• Medical coding and/or billing certification preferred but not required.
• Prior experience preferred but not required. Patient Aids is willing to train candidates that exhibit the desired qualities.
• Ability to pass a Federal background check.
• Must be able to work independently and within a team environment.
• Must possess excellent interpersonal, coordinating and organizational skills.
• Have the ability to manage multiple tasks simultaneously.
• Read, write, speak and understand the English language and possess good communication skills.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Ability to work extended hours and weekends as needed.

*We offer an outstanding compensation package, a fun and energetic work environment, a strong leadership team and a reputation for providing quality service.

Job Type: Full-time