CPAP & DME Customer Service Specialist

Capital Medical And Surgical Inc; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Capital Medical And Surgical Inc. is seeking a full-time Customer Service Representative for the DME team. You will handle CPAP/BiPAP setup, insurance verification, and patient scheduling while navigating multiple programs and maintaining accuracy.

Ideal candidates have prior customer service in an office setting, experience with Medicare/commercial benefits, and comfort on the phone. Bilingual English/Spanish is a plus.

Qualifications

• Experience in Medicare and commercial insurance benefit verification.
• Knowledge of Medicare coverage criteria of DME and home health (preferred).
• Brightree experience (preferred).
• High level of comfort on the phone.

Responsibilities

• Process new DME orders with complete documentation.
• Communicate daily with physician offices, hospital case managers, staff, therapists, and marketing reps.
• Schedule patients for CPAP/BiPAP setup and supplies.
• Set up CPAP and BiPAP.
• Verify patient insurance benefits via Availity and other sites.
• Request authorizations for DME from insurers.

Skills

Customer service

Phone communication

Multi-tasking

DME knowledge

Tools

Brightree

Availity

Job description

Capital Medical And Surgical Inc. is seeking a full-time Customer Service Representative for the DME team. You will handle CPAP/BiPAP setup, insurance verification, and patient scheduling while navigating multiple programs and maintaining accuracy.

Ideal candidates have prior customer service in an office setting, experience with Medicare/commercial benefits, and comfort on the phone. Bilingual English/Spanish is a plus.