Call Center Sales Representative (English/Spanish)

Univista Holdings Llc; Harlingen (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings Llc is seeking a motivated Bilingual Customer Service Representative in Texas to handle inquiries, resolve issues, and promote products and services. Fluency in English and Spanish is essential to communicate with our diverse customer base.

The role requires a high school diploma, basic computer skills including CRM and Microsoft Office, and prior call center experience is preferred. A $400 sign-on bonus is offered after successful completion of the 120-day probationary period.

Qualifications

• Bilingual in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic computer proficiency and experience with CRM systems and Microsoft Office.
• Experience in a call center or customer service is preferred.
• Sales or telemarketing experience is a plus.
• Excellent verbal and written communication skills.
• Active P&C license required.
• Reliable transportation is required.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations.
• Actively promote our products and services during interactions, using upselling and cross-selling techniques.
• Maintain accurate records of customer interactions, inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex issues or escalate as needed.
• Adhere to company policies and regulatory requirements and data protection guidelines.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Problem solving

Time management

Customer service mindset

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Receive a $400 sign-on bonus after successfully completing your 120-day probationary period! Don’t miss out onthis fantastic chance to kickstart your career with us. Bonus payable per the company’s standard payrollprocessing schedule.Position Overview:We are seeking a highly motivated and professional Bilingual Customer Service Representative to join ourgrowing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As aBilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products andservices. Fluency in both English and Spanish is essential for effective communication with our diverse customerbase.Key Responsibilities:Handle incoming calls from customers promptly and professionally.Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.Identify customer concerns and resolve them effectively to ensure a positive experience.Utilize problem-solving skills and product knowledge to address inquiries and complaints.Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuringaccuracy and quality in interactions.Engage with customers to understand their needs and preferences, offering personalized solutions andrecommendations to meet individual requirements.Actively promote our products and services during customer interactions, utilizing upselling and cross selling techniques to maximize sales opportunities.Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.Collaborate with team members and other departments to address complex customer issues or escalateunresolved issues as necessary.Adhere to company policies and procedures, including compliance with regulatory requirements and dataprotection guidelines.Qualifications:Bilingual proficiency in English and Spanish is mandatory.High school diploma or equivalent required.Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Officeapplications.Previous experience in a call center or customer service role is preferred.Experience in sales or telemarketing is a plus.Excellent verbal and written communication skills, with the ability to articulate solutions clearly andconcisely.Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.Strong organizational and time management skills to handle multiple tasks efficiently.Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.Active P&C (Property & Casualty) license required.Reliable transportation is required