CSR II: Order Fulfillment & Customer Care Specialist

VetJobs; Kennesaw (GA); On-site; USD 36,000 - 68,000; Full time

Job summary

ADM Nutrition in Kennesaw, GA is seeking a Customer Service Representative II to manage the order fulfilment process from entry to delivery. The role is on-site at the Kennesaw facility, reporting to the Customer Service Manager.

Responsibilities include customer inquiries, order processing, and collaboration with cross-functional teams to resolve issues and expedite shipments. A 2-year degree plus experience is required, with potential for training new CSRs.

Qualifications

• Associates degree plus 3 years of relevant work experience; equivalent combinations considered.
• Strong customer service orientation and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite and ERP/SaaS platforms such as Salesforce.

Responsibilities

• Serve as the main point of contact for assigned customers via email and phone.
• Process new and revised purchase orders and provide shipment status updates.
• Identify and resolve order issues to ensure timely delivery and customer satisfaction.
• Assist with training of new CSRs and provide backup coverage when needed.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Microsoft Office

Education

Associate's degree

High School Diploma

Tools

Salesforce

ERP systems

Microsoft Office

Job description

ADM Nutrition in Kennesaw, GA is seeking a Customer Service Representative II to manage the order fulfilment process from entry to delivery. The role is on-site at the Kennesaw facility, reporting to the Customer Service Manager.

Responsibilities include customer inquiries, order processing, and collaboration with cross-functional teams to resolve issues and expedite shipments. A 2-year degree plus experience is required, with potential for training new CSRs.