Customer Service Representative II - Kennesaw, GA

VetJobs; Kennesaw (GA); On-site; USD 36,000 - 68,000; Full time

Job summary

ADM Nutrition in Kennesaw, GA is seeking a Customer Service Representative II to manage the order fulfilment process from entry to delivery. The role is on-site at the Kennesaw facility, reporting to the Customer Service Manager.

Responsibilities include customer inquiries, order processing, and collaboration with cross-functional teams to resolve issues and expedite shipments. A 2-year degree plus experience is required, with potential for training new CSRs.

Qualifications

• Associates degree plus 3 years of relevant work experience; equivalent combinations considered.
• Strong customer service orientation and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite and ERP/SaaS platforms such as Salesforce.

Responsibilities

• Serve as the main point of contact for assigned customers via email and phone.
• Process new and revised purchase orders and provide shipment status updates.
• Identify and resolve order issues to ensure timely delivery and customer satisfaction.
• Assist with training of new CSRs and provide backup coverage when needed.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Microsoft Office

Education

Associate's degree

High School Diploma

Tools

Salesforce

ERP systems

Microsoft Office

Job description

Job Description

The Customer Service Representative II (CSR II) position is an intermediate level role in the ADM Nutrition Customer Service organization, which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the Customer Service Manager at the Kennesaw, GA facility.

Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.

Customer Relationship Management

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Prepare, submit, and monitor daily and ad hoc reports.
• Prepare and submit customized documentation.
• Resolve credit hold issues.

Order Management

• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Issue proper documentation for all shipments.
• Maintain accurate data for customers in all required systems.

Cross-Functional Collaboration And Business Support

• Collaborate with cross functional support teams to resolve product issues and customer complaints.

Team Leadership

• Serve as backup to other CSRs in their absence.
• Provide new CSR training support.

Critical Skills And Competencies

• Positive attitude with a strong customer service orientation.
• Establish and maintain positive relationships with customers.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form.
• Excellent problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Time management skills and the ability to multi-task.
• Moderate computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (2) years of relevant work experience. Equivalent combinations of education and experience will be considered.
• Position requires sitting for prolonged periods of time and operating a keyboard.

ADM requires the successful completion of a background check.

Pay

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between: $35,900.00 - $67,500.00

Location

City* Kennesaw

State* Georgia

Job Details

Job Category Customer Service

Job Code Manufacturing Manufacturing

Affiliate Sponsor ADM

Salary Range $30,000-$45,000