Office Admin Dispatcher

Mr. Rooter of Westchester; Armonk (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Competitive salary

Job summary

Mr. Rooter of Westchester is seeking an organized dispatcher/administrative support professional to handle incoming calls, scheduling, and coordination of plumbing technicians in the Westchester area.

You will maintain records, process work orders, assist customers and vendors, and support management to ensure smooth daily operations. Strong communication and Microsoft Office skills are required; experience with dispatch software is a plus.

Qualifications

• Previous experience in dispatching, customer service, or office administration.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answer incoming calls professionally and provide exceptional customer service.
• Schedule and dispatch plumbing technicians efficiently based on priority, location, and availability.
• Coordinate daily service appointments and communicate updates with customers and technicians.
• Prepare, review, and process work orders, invoices, and customer documentation.
• Maintain accurate customer records and update information in company software.
• Monitor technician schedules and ensure timely arrival to appointments.
• Follow up with customers regarding service completion, satisfaction, and outstanding matters.
• Assist with permit applications and job coordination when required.
• Communicate with vendors, customers, insurance companies, and property managers as needed.
• Order office supplies and assist with general office administration.
• Support the accounting department with basic administrative tasks, including payment processing and documentation.
• Maintain organized digital and paper filing systems.
• Respond to emails promptly and professionally.
• Work closely with management to ensure smooth daily operations.
• Assist with special projects and perform other administrative duties as assigned.

Skills

Dispatching

Customer service

Office administration

Verbal and written communication

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Bonus based on performance
• Competitive salary

Company Overview

At Mr. Rooter of Westchester, we are committed to delivering exceptional plumbing services with honesty, professionalism, and outstanding customer care. As part of a trusted national brand, we take pride in serving our community with skilled workmanship, integrity, and reliability. We believe our employees are our greatest asset and strive to create a positive, supportive work environment where hard work is recognized, professional growth is encouraged, and every team member has the opportunity to build a rewarding career. If you're looking to join a company that values teamwork, respect, and excellence, we'd love to have you on our team.

Job responsibilities

• Answer incoming calls professionally and provide exceptional customer service.
• Schedule and dispatch plumbing technicians efficiently based on priority, location, and availability.
• Coordinate daily service appointments and communicate updates with customers and technicians.
• Prepare, review, and process work orders, invoices, and customer documentation.
• Maintain accurate customer records and update information in company software.
• Monitor technician schedules and ensure timely arrival to appointments.
• Follow up with customers regarding service completion, satisfaction, and outstanding matters.
• Assist with permit applications and job coordination when required.
• Communicate with vendors, customers, insurance companies, and property managers as needed.
• Order office supplies and assist with general office administration.
• Support the accounting department with basic administrative tasks, including payment processing and documentation.
• Maintain organized digital and paper filing systems.
• Respond to emails promptly and professionally.
• Work closely with management to ensure smooth daily operations.
• Assist with special projects and perform other administrative duties as assigned.

Preferred Qualifications

• Previous experience in dispatching, customer service, or office administration.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with dispatch or scheduling software is a plus.
• Positive attitude, dependable, self‑motivated, and a team player.
• Ability to prioritize tasks and solve problems efficiently.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.