CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

Mac Vik Plumbing; Golden (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Signing bonus

Training & development

Job summary

MAC-VIK Plumbing Hearing, and Electric is expanding its call center and seeks a motivated CSR/Dispatcher to support customers and technicians. Youll be the first point of contact, converting calls into appointments and maintaining precise customer records.

The role emphasizes teamwork, reliability, and a customer-first approach. We offer a dynamic, family-owned environment with competitive pay, health benefits, and opportunities for advancement.

Qualifications

• 3+ years CSR/Dispatching Plumbing, Heating and Electric experience.

Responsibilities

• Convert incoming calls into booked service appointments.
• Enter accurate customer information into Service Titan.
• Provide quality service and support across company areas.
• Communicate clearly and professionally, both verbally and in writing.
• Assist customers and service technicians from the call center.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Competitive salary


• Free uniforms


• Health insurance


• Opportunity for advancement


• Signing bonus


• Training & development

CSR / DISPATCHER - Come join our Team!

MAC-VIK Plumbing Hearing, and Electric is building a New Call Center with AWESOME Customer Service Representatives (CSR) and Dispatcher’s!

We are expanding our TEAM to provide 5-Star Service to all our customers, past, present and in the future. With the continued growth of our “FAMILY” owned Company since 1962, we are busy and we need a TOP motivated individual for a swing CSR (Customer Service Representative) / “Dispatcher to assist our Customers and Service Technicians in our Call Center.

We are looking for an experienced, well-spoken, energetic Team driven individual! Our Team member needs to be driven, self-motivated, multi-tasker, dependable, enjoy interacting and helping people.

Listening and working together is the Key! Is that you?

DESIRED SKILLS:

• Have a pleasant, patient, and friendly attitude.


• Strong decision making and analytical abilities.


• Strong detail orientation and communication/listening skills.


• Ability to communicate clearly and professionally, both verbally and in writing.


• Convert incoming Customer Calls into Booked Service Appointments.


• Responsible for compiling and entering accurate customer information into Service Titan.


• Advanced sense of integrity and commitment to customer satisfaction.


• Demonstrated passion for excellence with respect to treating and caring for Customer and fellow employees.


• Adhere to the company’s plan for resolving customer complaints quickly and favorably.


• Possess a strong work ethic and Team-Player mentality.


• Provide quality service and support in a variety of Company areas.


• We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity. Again, our Company is family oriented and offers a supportive and encouraging environment.

Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.

*SERVICE TITAN* Experience – $Bonus$ SIGNBONUS

Come join our NEW TEAM!

We provide:

• Sign up Incentives $$!


• Recruiting Incentives $$!


• Training Incentives $$!


• Continued Education Incentives!


• Company purchased Attire(s) - Sized to match you!


• Competitive Professional Pay $$$!


• Full Benefits: Health,401K


• and much, much more...