CSR

TurnPoint Services; Collinsville (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO

Job summary

Tiger Services, part of TurnPoint Services, is hiring a Customer Service Representative in Illinois. You will handle customer inquiries, coordinate with internal teams, and schedule service appointments in a fast-paced environment.

Ideal candidates bring customer service or call center experience, strong communication skills, and proficiency with computers. We offer comprehensive benefits and growth opportunities within a national brand.

Qualifications

• Experience in customer service, call center, or retail is preferred.
• Strong communication and multitasking skills are required.
• Comfortable with computers and typing.

Responsibilities

• Answer inbound calls and assist customers with service needs.
• Schedule appointments and provide service information.
• Build rapport and deliver excellent customer service.
• Make outbound calls for scheduling and maintenance.
• Promote services and memberships.
• Update customer information and notes in the system.

Skills

Customer service

Multitasking

Communication

Computer literacy

Tools

CRM software

Job description

Brand Overview

Tiger Services has been delivering HVAC, plumbing, and electrical solutions to St. Louis families for decades. With a reputation for technical expertise, customer care, and service reliability, Tiger Services is a trusted name in Missouri. As part of TurnPoint Services, Tiger employees enjoy stability, advanced training, and national growth opportunities across 62 brands. Our culture blends teamwork, craftsmanship, and innovation. Grow with Tiger Services — where Missouri pride builds national careers.

Role Overview

CSR (2025-1063)

Role Overview

The Customer Service Representative ensures that customer needs are met efficiently, professionally, and consistently. This role serves as the primary point of contact for incoming or outgoing customer communications, handling inquiries, complaints, and support issues while coordinating with internal teams to keep operations running smoothly. The ideal candidate is organized, adaptable, and provides exceptional customer service in a fast-paced environment.

Tiger Plumbing, Heating, Air Conditioning, and Electrical Services has been serving homeowners for nearly 30 years—and we’ve been voted one of the Best Places to Work in IL for 7 years in a row. We’re growing and looking for a Customer Service Representative to join our team!

What You’ll Do:

• Answer inbound calls and assist customers with service needs
• Schedule appointments and provide service information
• Build rapport and deliver excellent customer service
• Make outbound calls for scheduling and maintenance
• Promote services and memberships
• Update customer information and notes in the system

What We’re Looking For:

• Customer service, call center, or retail experience preferred
• Strong communication and multitasking skills
• Comfortable with computers and typing
• Detail-oriented and dependable

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands‑on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long‑standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Pay Range

USD $18.00 - USD $18.00 /Hr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.