Operations Manager II - Scale Coaching and Service

AlphaSense; Chicago (IL); On-site; USD 127,000 - 147,000; Full time

Benefits offered by this job

Bonus program

Generous benefits package

Job summary

AlphaSense is seeking an Operations Manager II in the United States to coach Analysts and Client Research Managers, driving engagement and call volumes while upholding AlphaSense values. You will recruit and develop a high-performing team, monitor performance, and partner with leadership to execute departmental initiatives.

You will coach a fast-paced, client-focused team in a high-energy environment, ensuring quality service and scalable processes.

Qualifications

• 3+ years of experience in client service and 1+ years in people management.
• Exceptional communication and interpersonal skills.
• Open-minded listener who can navigate ambiguity and drive results.
• Self-starter who can initiate and complete projects with minimal guidance.
• Bachelor’s degree preferred.

Responsibilities

• Develop, coach, and incentivize Analysts and Client Research Managers to meet key metrics.
• Coach teams to deliver world-class service and professional communication with customers and experts.
• Interview, hire, and onboard Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1s, and perform regular QA reviews.
• Collaborate with Senior Managers/Director of Operations on department initiatives.

Skills

Client service

People management

Coaching & training

Communication skills

Active listening

Education

Bachelor’s degree

Job description

AlphaSense is seeking an Operations Manager II in the United States to coach Analysts and Client Research Managers, driving engagement and call volumes while upholding AlphaSense values. You will recruit and develop a high-performing team, monitor performance, and partner with leadership to execute departmental initiatives.

You will coach a fast-paced, client-focused team in a high-energy environment, ensuring quality service and scalable processes.