HealthTech CSM: Grow Renewals & Impact (Remote)

Conexess Group; New York (NY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Benefits

Remote-friendly

Job summary

Conexess Group partners with a growing health-tech organization to hire a Customer Success Manager. You will manage a portfolio of customers, drive renewals and account growth, and act as a trusted advisor throughout the lifecycle.

This role suits someone who thrives in a fast-paced environment, enjoys building relationships, and can shape scalable customer success processes while collaborating with Product, Operations, and Support teams.

Qualifications

• 3+ years in Customer Success or related client-facing role.
• Experience managing renewals and retention.
• Strong communication, presentation, and relationship-building skills.
• Ability to thrive in a dynamic, evolving startup environment.

Responsibilities

• Manage and grow a portfolio of customer accounts.
• Drive renewals, retention, and expansion opportunities.
• Build relationships with key stakeholders as a trusted advisor.
• Conduct business reviews and customer presentations.
• Guide onboarding, adoption, and ongoing success initiatives.
• Identify risks and develop strategies to improve outcomes.
• Partner cross-functionally with product, operations, support, and others.
• Maintain accurate account information and activity in systems.
• Contribute to scalable customer success processes.

Skills

Customer success

Account management

Relationship building

Communication

Presentation

Independent work

Startup experience

Job description

Conexess Group partners with a growing health-tech organization to hire a Customer Success Manager. You will manage a portfolio of customers, drive renewals and account growth, and act as a trusted advisor throughout the lifecycle.

This role suits someone who thrives in a fast-paced environment, enjoys building relationships, and can shape scalable customer success processes while collaborating with Product, Operations, and Support teams.