Cruise Reservations & Guest Services Agent

Hornblower Group; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A global leader in transportation services is seeking a Ticket Office Agent in Philadelphia. The role requires engaging with customers to ensure a smooth boarding process, managing ticketing systems, and resolving customer inquiries. Candidates should have a high school diploma and at least 1 year of customer service experience. Strong organizational and interpersonal skills are essential. This position involves cash handling and requires availability during nights, weekends, and holidays. A successful candidate will contribute to an outstanding guest experience.

Qualifications

• Must have a minimum of 1 year customer service experience.
• Strong organizational and interpersonal skills.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Receive and inform passengers about boarding procedures.
• Address guests by name and recognize special occasions.
• Collect payment vouchers and outstanding balances.

Skills

Customer service

Organization

Interpersonal skills

Cash handling

Computer skills (Microsoft Office)

Education

High school diploma or equivalency

Job description

A global leader in transportation services is seeking a Ticket Office Agent in Philadelphia. The role requires engaging with customers to ensure a smooth boarding process, managing ticketing systems, and resolving customer inquiries. Candidates should have a high school diploma and at least 1 year of customer service experience. Strong organizational and interpersonal skills are essential. This position involves cash handling and requires availability during nights, weekends, and holidays. A successful candidate will contribute to an outstanding guest experience.