Guest Services Specialist — Customer Experience & Sales

Ghost City Tours; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

A tourist service company in the United States is seeking individuals with strong customer service skills to handle ticket sales and inquiries. The ideal candidate must be adaptable, responsible, and enjoy a dynamic work environment. Responsibilities include assisting customers through various communication channels and data entry. Flexibility with weekend and holiday hours is crucial for this position. Training will be provided for new team members.

Qualifications

• Availability to work weekends and holidays is required.
• You must have a desire to assist our customers.
• You need to be a quick learner to understand the details of all tours.

Responsibilities

• Answer customer inquiries via phone, email, and live chat.
• Process orders for tickets sold to customers.
• Use sales techniques to improve call-to-sale ratios.
• Data entry to track customer information.
• Assist with various projects in the office.

Skills

Customer service skills

Sales skills

Multitasking

Adaptable

Dependability

Job description

A tourist service company in the United States is seeking individuals with strong customer service skills to handle ticket sales and inquiries. The ideal candidate must be adaptable, responsible, and enjoy a dynamic work environment. Responsibilities include assisting customers through various communication channels and data entry. Flexibility with weekend and holiday hours is crucial for this position. Training will be provided for new team members.