Travel Reservations & Guest Services Specialist

Trans-Bridge Lines, Inc.; Bethlehem (Northampton County); On-site; USD 30,000 - 40,000; Full time

Job summary

A family-owned motorcoach company in Bethlehem seeks a Customer Service Representative. The ideal candidate will excel in customer interactions, ticket sales, and handling reservations. Responsibilities include answering inquiries, processing payments, and maintaining a friendly environment. Candidates must have a high school diploma and prior customer service experience. An interest in the travel industry is a plus. This full-time position requires an on-site presence and offers a structured workweek from Monday to Friday.

Qualifications

• Previous Customer Service experience (phone and in-person) is required.
• Experience making reservations for groups or individuals is required.
• Travel Industry experience is a plus.

Responsibilities

• Sell tickets, make reservations, and process payments in person and over the phone.
• Field customer questions and complaints and resolve concerns.
• Maintain cleanliness in the working area.

Skills

Excellent communication skills

Service-oriented

Reliable and responsible

Strong attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

A family-owned motorcoach company in Bethlehem seeks a Customer Service Representative. The ideal candidate will excel in customer interactions, ticket sales, and handling reservations. Responsibilities include answering inquiries, processing payments, and maintaining a friendly environment. Candidates must have a high school diploma and prior customer service experience. An interest in the travel industry is a plus. This full-time position requires an on-site presence and offers a structured workweek from Monday to Friday.