Airport Passenger Services & Ticketing Specialist

GAT Airline Ground Support; Key West (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Flight Benefits

Company-provided uniforms

Daily pay options

Paid training

Paid Time Off (PTO)

401(k) matching

Opportunities for career advancement

Job summary

A leading airline support company in Key West, FL, is seeking a Customer Service Agent to enhance the passenger experience at the airport. Responsibilities include assisting passengers with ticketing, managing checked baggage, and ensuring a friendly, professional interaction. Candidates must be at least 18 years old, possess a high school diploma or equivalent, and demonstrate excellent communication skills. Additional requirements include the ability to work in a physically demanding role and flexibility for various shifts.

Qualifications

• Must be at least 18 years of age.
• Fluency in English is required.
• Ability to lift and move items weighing between 50–70 lbs. occasionally.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally.
• Process checked baggage and ticketing accurately.
• Utilize airline computer systems for flight information management.
• Escort unaccompanied minors and disabled passengers as needed.

Skills

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Proficiency with entry-level computer systems

Education

High school diploma or equivalent (GED)

Job description

A leading airline support company in Key West, FL, is seeking a Customer Service Agent to enhance the passenger experience at the airport. Responsibilities include assisting passengers with ticketing, managing checked baggage, and ensuring a friendly, professional interaction. Candidates must be at least 18 years old, possess a high school diploma or equivalent, and demonstrate excellent communication skills. Additional requirements include the ability to work in a physically demanding role and flexibility for various shifts.