Guest Services Lead: Cash & Customer Experience

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Total Rewards package

Wellness programs

Day-one medical coverage

Job summary

A leading entertainment company in Pennsylvania is seeking an individual for a role focused on customer service and regulatory compliance. The position involves verifying paperwork, ensuring compliance, and providing excellent support to guests. Ideal candidates will have strong interpersonal skills, a high school diploma, and proficiency in computer applications. Flexibility in work schedule, including nights and weekends, is required.

Qualifications

• Excellent guest relations and problem-solving skills.
• Must be at least 21 years of age.
• Flexible to work all shifts including holidays, nights, weekends.

Responsibilities

• Verify all paperwork is accurately completed.
• Ensure compliance with local, state, and federal regulations.
• Maintain security and accountability over all funds.

Skills

Excellent guest relations

Problem-solving skills

Oral communication skills

Written communication skills

Computer proficiency

Mathematical skills

Education

High school diploma/GED

Tools

Microsoft Office applications

Database software

Job description

A leading entertainment company in Pennsylvania is seeking an individual for a role focused on customer service and regulatory compliance. The position involves verifying paperwork, ensuring compliance, and providing excellent support to guests. Ideal candidates will have strong interpersonal skills, a high school diploma, and proficiency in computer applications. Flexibility in work schedule, including nights and weekends, is required.