Cruise Reservations & Guest Experience Specialist

Oceania Cruises; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading travel company is seeking a Customer Service Representative to assist travel partners and guests with cruise reservations. The role involves handling inquiries, providing product information, and employing sales techniques to enhance revenue. Candidates should possess a high school diploma and have 0-2 years related experience, with strong customer service and communication skills. Join us in a dynamic environment where you can contribute to customer satisfaction and sales growth.

Qualifications

• 0-2 years call center or related travel industry experience preferred.
• Working knowledge of reservation systems within a call center environment preferred.

Responsibilities

• Handle telephone inquiries from guests and travel partners.
• Provide superior customer service and product knowledge.
• Employ sales techniques to increase revenue and customer satisfaction.
• Follow-up on leads and close potential sales opportunities.
• Participate in training sessions to improve knowledge and sales performance.

Skills

Customer service

Product knowledge

Sales techniques

Interpersonal skills

Communication skills

Computer skills (Microsoft Office)

Education

High school diploma or equivalent

Job description

A leading travel company is seeking a Customer Service Representative to assist travel partners and guests with cruise reservations. The role involves handling inquiries, providing product information, and employing sales techniques to enhance revenue. Candidates should possess a high school diploma and have 0-2 years related experience, with strong customer service and communication skills. Join us in a dynamic environment where you can contribute to customer satisfaction and sales growth.