Station Manager

Hyannis Air Service Inc; Provincetown (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Hyannis Air Service Inc. seeks a Station Manager to oversee daily airport station operations in Provincetown, MA. You will lead a team focused on safety, security, efficiency, and delivering exceptional customer service.

The role requires supervising staff, coordinating training, and maintaining solid relationships with airport authorities and carriers. Travel to corporate meetings in Hyannis by phone or travel as needed, and manage staffing, budgeting, and performance planning to support Cape

Qualifications

• Previous supervisory or management experience is required.
• Experience in budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling.
• Experience in building and maintaining airport regulatory relationships is required.
• Ability to enforce policy and procedure.
• Must be able and willing to do short and long haul travel and work non-standard hours, especially during special events.
• Must demonstrate an understanding of the connection between overall mission and daily tasks.
• Must be a proficient writer with adequate grasp of English grammar.
• Excellent communication and customer service skills.
• Must be able to lift up to 70 lbs.
• Must be at least 18 years old; high school diploma or equivalent.
• Must be able to interact effectively with others and work independently.
• Must be proficient in Microsoft Word, Office and Excel.
• Flexibility of schedule is a must; nights, weekends and holidays.
• Must embody the Cape Air MOCHA HAGoTDI Spirit.

Responsibilities

• Manage all facets of airline station operations.
• Demonstrate leadership with a positive attitude, integrity, and customer focus.
• Timely communication with all departments and management.
• Assure and promote staff development.
• Maintain relationships with local airport authority, agencies, and contract carriers.
• Manage station staffing levels and budgeting.
• Ensure all employees meet initial and recurrent training requirements.
• Interview prospective employees with HR.
• Conduct performance reviews and station performance planning.
• Assure excellent customer service and efficient station operation.
• Attend regular corporate meetings in Hyannis or by phone/travel as required.
• Perform additional duties as assigned.

Skills

Supervisory experience

Budgeting

Interviews

Payroll

Scheduling

Staff development

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Office

Excel

Job description

SUMMARY: The Station Manager oversees and supports daily airport station operations. The person in this position will lead the team in focusing on safety, security, efficiency, and providing extraordinary customer service .

PRIMARY RESPONSIBILITIES

• Manage all facets of airline station operations
• Demonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous mindfulness of overall company goals
• Timely and responsible communication with all departments and management
• Assure and promote staff development
• Maintain and foster positive business relationships with local airport authority and agencies as well as build and maintain positive business relationships with contract carriers
• Manage station staffing levels and budgeting
• Ensure that all employees meet initial and recurrent training requirements
• Interview prospective employees with HR
• Conduct performance reviews and station performance planning
• Assure excellent customer service and efficient station operation
• Attend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required
• Additional duties asassigned

QUALIFICATIONS

• Previous supervisory or management experience, required
• Experience in the following areas required:budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
• Experience in building and maintaining airport regulatory relationships, required
• Ability to enforce policy and procedure, required
• Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
• Must demonstrate an understanding of the connection between overall mission and daily tasks
• Must be a proficient writer have an adequate grasp of English grammar
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Must be proficient in Microsoft Word, Office and Excel
• Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
• Able to multi-task in a stressful environment required
• Strong customer service and strong oral/written communication skills required
• Must meet same basic job qualifications as all station agents:
• Mustbe at least 18 years old
• Musthold a high school diploma or equivalent
• Iflocation requires any type of driving such as baggage delivery, fueling, etc.,applicant must hold and maintain a driver's license valid in that location
• Mustbe able to lift up to 70 lbs.
• Basiccomputer skills required
• Excellentcommunication and excellent customer service skills required
• Ability to interacteffectively with others
• Ability to workindependently and adapt to changing work priorities
• Ability tocommunicate effectively, orally and in writing
• Flexibilityof schedule is a must
• Thisposition will often require working nights, weekends and holidays
• Must exhibitexceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDIspirit