Station Manager

Cape Air; Massachusetts; On-site; USD 65,000 - 75,000; Full time

Job summary

Cape Air in Massachusetts seeks a Station Manager to oversee daily airport station operations, lead a team with a focus on safety, security, efficiency, and extraordinary customer service. You will manage staffing, budgeting, and training, while maintaining relationships with airport authorities and contract carriers.

The role requires supervisory experience, budgeting skills, and excellent written and verbal communication.

Qualifications

• Must have prior supervisory or management experience.
• Experience in budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling.
• Experience building and maintaining airport regulatory relationships.
• Proficient in English grammar and writing.

Responsibilities

• Oversee all facets of airline station operations.
• Lead and develop staff with focus on safety, security, efficiency and customer service.
• Communicate with all departments and management in a timely manner.
• Interview prospective employees with HR and conduct performance reviews.
• Manage staffing levels and budgets; ensure training compliance.
• Maintain relationships with airport authorities and contract carriers.
• Attend corporate meetings as required.

Skills

Leadership

Supervisory experience

Budgeting

Payroll & scheduling

Excellent communication

Customer service

Multi-tasking

Independent work

Microsoft Word

Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Microsoft Office

Job description

SUMMARY: The Station Manager oversees and supports daily airport station operations. The person in this position will lead the team in focusing on safety, security, efficiency, and providing extraordinary customer service .

PRIMARY RESPONSIBILITIES

• Manage all facets of airline station operations
• Demonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous mindfulness of overall company goals
• Timely and responsible communication with all departments and management
• Assure and promote staff development
• Maintain and foster positive business relationships with local airport authority and agencies as well as build and maintain positive business relationships with contract carriers
• Manage station staffing levels and budgeting
• Ensure that all employees meet initial and recurrent training requirements
• Interview prospective employees with HR
• Conduct performance reviews and station performance planning
• Assure excellent customer service and efficient station operation
• Attend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required
• Additional duties asassigned

QUALIFICATIONS

• Previous supervisory or management experience, required
• Experience in the following areas required:budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
• Experience in building and maintaining airport regulatory relationships, required
• Ability to enforce policy and procedure, required
• Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
• Must demonstrate an understanding of the connection between overall mission and daily tasks
• Must be a proficient writer have an adequate grasp of English grammar
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Must be proficient in Microsoft Word, Office and Excel
• Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
• Able to multi-task in a stressful environment required
• Strong customer service and strong oral/written communication skills required
• Must meet same basic job qualifications as all station agents:
• Mustbe at least 18 years old
• Musthold a high school diploma or equivalent
• Iflocation requires any type of driving such as baggage delivery, fueling, etc.,applicant must hold and maintain a driver's license valid in that location
• Mustbe able to lift up to 70 lbs.
• Basiccomputer skills required
• Excellentcommunication and excellent customer service skills required
• Ability to interacteffectively with others
• Ability to workindependently and adapt to changing work priorities
• Ability tocommunicate effectively, orally and in writing
• Flexibilityof schedule is a must
• Thisposition will often require working nights, weekends and holidays
• Must exhibitexceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDIspirit