Cross-Team Technical Programs Lead

BlockchainHQ; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Harmony

Generous Time Off

Employee Referral Program

Comprehensive Health & PensionBenefits

Workation 30 days remote

Volunteer Days

Job summary

BlockchainHQ is a leading trading platform expanding globally. The Technical Product Operations Manager will own cross‑team programs spanning migrations, decommissioning, and standardisation, ensuring alignment across tribes and services.

You will read data, run SQL queries, build playbooks and automation, and apply AI to improve throughput and quality. This is not people management; you will operate hands-on and partner with engineers to drive decisions.

Qualifications

• Degree in STEM or other quantitative field.
• Minimum 4 years of experience in technical programme management, engineering operations, or delivery management within a high-performance software engineering environment.
• Proven track record of delivering cross-team technical programmes in a multi-team organisation.
• Strong technical understanding of modern software systems, including services, deployments, queues, metrics, Kubernetes, Kafka, CI/CD, releases, and rollbacks.
• Ability to read architecture diagrams, tech design documents, and ADRs, and judge whether they are ready for review.
• Proficiency in SQL and comfort working with dashboards, APIs, and Jira.
• Practical experience using AI tools to improve personal and team productivity.
• Strong stakeholder management and facilitation skills, with the confidence to drive decisions where ownership is unclear.
• Clear, concise written communication for senior audiences.
• Strong ownership mentality: proactive, accountable, and execution‑focused.

Responsibilities

• Run cross-team technical programs such as platform migrations, dependency removals, standardisation initiatives, decommissioning, and large infrastructure changes.
• Find the right decision-makers when ownership is unclear, facilitate technical discussions, and secure clear decisions with committed dates.
• Maintain a single, accurate view of each programme's phase, blockers, owners, and delivery dates.
• Produce concise, accurate status reporting that engineering leadership can act on.
• Drive and improve company‑wide engineering processes, such as tech design review.
• Gather feedback from engineers and turn findings into concrete process changes.
• Instrument processes so health is measured with metrics like review turnaround time, rework rate, and build-to-decision flow.
• Query data directly using SQL, dashboards, and APIs, and reconcile Jira with actuals.
• Identify recurring manual work across engineering and automate it, using AI where it adds value.
• Build assets like playbooks, templates, runbooks, and automation that endure beyond programmes.

Skills

Stakeholder management

Facilitation

Written communication

Ownership mindset

Education

Degree in STEM

Tools

Jira

Kubernetes

Kafka

CI/CD

Job description

BlockchainHQ is a leading trading platform expanding globally. The Technical Product Operations Manager will own cross‑team programs spanning migrations, decommissioning, and standardisation, ensuring alignment across tribes and services.

You will read data, run SQL queries, build playbooks and automation, and apply AI to improve throughput and quality. This is not people management; you will operate hands-on and partner with engineers to drive decisions.