Technical Product Operations Manager

BlockchainHQ; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Harmony

Generous Time Off

Employee Referral Program

Comprehensive Health & PensionBenefits

Workation 30 days remote

Volunteer Days

Job summary

BlockchainHQ is a leading trading platform expanding globally. The Technical Product Operations Manager will own cross‑team programs spanning migrations, decommissioning, and standardisation, ensuring alignment across tribes and services.

You will read data, run SQL queries, build playbooks and automation, and apply AI to improve throughput and quality. This is not people management; you will operate hands-on and partner with engineers to drive decisions.

Qualifications

• Degree in STEM or other quantitative field.
• Minimum 4 years of experience in technical programme management, engineering operations, or delivery management within a high-performance software engineering environment.
• Proven track record of delivering cross-team technical programmes in a multi-team organisation.
• Strong technical understanding of modern software systems, including services, deployments, queues, metrics, Kubernetes, Kafka, CI/CD, releases, and rollbacks.
• Ability to read architecture diagrams, tech design documents, and ADRs, and judge whether they are ready for review.
• Proficiency in SQL and comfort working with dashboards, APIs, and Jira.
• Practical experience using AI tools to improve personal and team productivity.
• Strong stakeholder management and facilitation skills, with the confidence to drive decisions where ownership is unclear.
• Clear, concise written communication for senior audiences.
• Strong ownership mentality: proactive, accountable, and execution‑focused.

Responsibilities

• Run cross-team technical programs such as platform migrations, dependency removals, standardisation initiatives, decommissioning, and large infrastructure changes.
• Find the right decision-makers when ownership is unclear, facilitate technical discussions, and secure clear decisions with committed dates.
• Maintain a single, accurate view of each programme's phase, blockers, owners, and delivery dates.
• Produce concise, accurate status reporting that engineering leadership can act on.
• Drive and improve company‑wide engineering processes, such as tech design review.
• Gather feedback from engineers and turn findings into concrete process changes.
• Instrument processes so health is measured with metrics like review turnaround time, rework rate, and build-to-decision flow.
• Query data directly using SQL, dashboards, and APIs, and reconcile Jira with actuals.
• Identify recurring manual work across engineering and automate it, using AI where it adds value.
• Build assets like playbooks, templates, runbooks, and automation that endure beyond programmes.

Skills

Stakeholder management

Facilitation

Written communication

Ownership mindset

Education

Degree in STEM

Tools

Jira

Kubernetes

Kafka

CI/CD

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

As a Technical Product Operations Manager, you will own the work that moves our platform forward but does not fit inside any single team. Our engineering organisation is split across several tribes, each with its own services, roadmap and release cadence. Platform migrations, retiring shared dependencies, standardising how every squad works and rolling out new engineering practices all cut across those boundaries, and you will be the person who holds that work end to end.

You will run cross-team technical programs, help drive and improve the engineering processes everyone relies on, and make sure both are backed by real data rather than assumptions. This is not a people management role, and you will not write production code. You do need to be technical enough that engineers treat you as a peer. The role is broad and hands‑on. In a typical week you might sequence a Kafka topic migration across four squads, fix a company‑wide process that keeps stalling at the same step, pull numbers from a database to settle a question about impact, and ship a small automation that removes a recurring manual task for the whole department. Continuous improvement and AI are central to the role: you will constantly look for better ways for engineering to work and apply AI where it clearly improves throughput, quality or speed.

Responsibilities:

• Run cross-team technical programs such as platform migrations, dependency removals, standardisation initiatives, decommissioning, and large infrastructure changes. For each one, break broad goals into sequenced plans with named owners.
• Find the right decision-makers when ownership is unclear, facilitate technical discussions (including where squads disagree), and secure clear decisions with committed dates.
• Maintain a single, accurate view of each programme's phase, blockers, owners, and delivery dates. Raise conflicts between sources rather than smoothing them over.
• Produce concise, accurate status reporting that engineering leadership can act on.
• Drive and improve company‑wide engineering processes, such as tech design review. This means sharpening the processes already live, establishing new ones where needed, and running their cadence, templates, queues, and follow‑through.
• Gather feedback from engineers and separate friction worth removing from friction that serves a purpose, then turn the findings into concrete process changes.
• Instrument processes so their health is measured rather than assumed, for example review turnaround time, rework rate, or how often work reaches build without a required decision.
• Query data directly using SQL, dashboards, and APIs, and reconcile what Jira reports with what systems actually show.
• Identify recurring manual work across engineering and automate it, using AI where it adds real value, then measure whether the automation delivered actual savings.
• Build lasting assets such as playbooks, templates, runbooks, automated reporting, and agent workflows that keep working after each programme ends, and help colleagues adopt the AI practices that work.

Requirements:

• Degree in STEM or other quantitative field.
• Minimum 4 years of experience in technical programme management, engineering operations, or delivery management within a high-performance software engineering environment.
• Proven track record of delivering cross-team technical programmes in a multi-team organisation.
• Strong technical understanding of modern software systems, including services, deployments, queues, metrics, Kubernetes, Kafka, CI/CD, releases, and rollbacks.
• Ability to read architecture diagrams, tech design documents, and ADRs, and judge whether they are ready for review.
• Proficiency in SQL and comfort working with dashboards, APIs, and Jira.
• Practical experience using AI tools to improve personal and team productivity.
• Strong stakeholder management and facilitation skills, with the confidence to drive decisions where ownership is unclear.
• Clear, concise written communication for senior audiences.
• Strong ownership mentality: proactive, accountable, and execution‑focused.

What Will You Get in Return?

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location‑specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.