Remote Technical Program Manager — CX Intelligence & AI

Rozgoo; United States; Hybrid; USD 150,000 - 190,000; Full time

Job summary

Coinbase is seeking a Technical Program Manager for CX Intelligence & AI (CXI) to lead cross-functional programs across CX Ops, CX Programs, Product/Engineering, and Analytics. You will own project management, communications, milestones, and deliverables that connect CXI's intelligence layer with AI infrastructure.

Define strategic roadmaps, manage a large portfolio of AI-enabled tooling, and drive initiatives where clarity is evolving, partnering with Engineering leadership to optimize

Qualifications

• 5+ years of technical program management experience in a fast-paced environment.
• Experience leading cross-functional initiatives across product, engineering, and analytics.
• Strong understanding of AI/ML concepts and how to apply them in customer support.

Responsibilities

• Define a strategic roadmap and partner with Engineering to deliver high-priority CX initiatives.
• Own a portfolio of agent tooling and SaaS projects, including AI automation and analytics infrastructure.
• Independently identify CX opportunities, align with leadership, and drive resource allocation or project launches.

Skills

Cross-functional leadership

Program management

AI/ML

Cloud tooling

Customer support

Tools

Jira

Confluence

Notion

Slack

Job description

Coinbase is seeking a Technical Program Manager for CX Intelligence & AI (CXI) to lead cross-functional programs across CX Ops, CX Programs, Product/Engineering, and Analytics. You will own project management, communications, milestones, and deliverables that connect CXI's intelligence layer with AI infrastructure.

Define strategic roadmaps, manage a large portfolio of AI-enabled tooling, and drive initiatives where clarity is evolving, partnering with Engineering leadership to optimize