Cross-Functional Implementations Lead

Alertus Technologies; Baltimore (MD); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability

HomeBuying Incentive

Employee Referral Bonuses

Flex Scheduling

Job summary

Alertus Technologies in Baltimore is seeking an Implementations Operations Manager to liaison between Sales, Production, and Implementations, ensuring smooth order lifecycle and exceptional customer experience. This office-based role requires reporting to HQ in Baltimore daily.

The ideal candidate is customer-centric, highly organized, with strong problem-solving and communication skills. Responsibilities include project oversight, documenting cross-functional processes, tracking timelines,

Qualifications

• Bachelor’s Degree or equivalent experience.
• 2–5 years of experience in project coordination or management.
• Strong written and verbal communication skills.

Responsibilities

• Oversee projects from initiation to completion and coordinate cross-functional teams.
• Create internal documentation for cross-functional collaboration.
• Monitor timelines and escalate delays.
• Coordinate resources and logistics; manage vendor relationships.
• Prepare executive summaries and status reports for leadership.
• Identify process improvements and develop SOPs.

Skills

Independence

Organization

Problem solving

Influence

Education

Bachelor’s Degree or equivalent experience

Job description

Alertus Technologies in Baltimore is seeking an Implementations Operations Manager to liaison between Sales, Production, and Implementations, ensuring smooth order lifecycle and exceptional customer experience. This office-based role requires reporting to HQ in Baltimore daily.

The ideal candidate is customer-centric, highly organized, with strong problem-solving and communication skills. Responsibilities include project oversight, documenting cross-functional processes, tracking timelines,