Implementations Operations Specialist

Alertus; Baltimore (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability

Live Near Your Work HomeBuying Incente

Employee Referral Bonuses

Job summary

Alertus is seeking an Implementations Operations Specialist to join our team in Baltimore and serve as the liaison between Sales and Implementation, guiding customer orders from inception to execution to ensure an exceptional experience.

This role emphasizes attention to detail, problem solving, and strong communication while coordinating across departments to support order fulfillment and project trackers.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Strong verbal and written communication skills.
• Attention to detail.
• Ability to travel on occasion.

Responsibilities

• Inspect, categorize, and process customer orders within the CRM.
• Communicate across the organization to facilitate a smooth transition from Sales to Implementation.
• Maintain transparent communication with customer stakeholders regarding project milestones and status updates.
• Work closely with the Production department to ensure optimal delivery of products.
• Assist in the collection of critical information and documentation required for successful order fulfillment.
• Update project trackers and customer implementation plans.
• Support documentation, reporting, and customer onboarding materials.
• Strong verbal and written communication skills.
• Proficient in basic computer skills.
• Attention to detail.
• Strong organizational skills and ability to multitask.
• Ability to drive projects to completion.
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Ability to collaborate across departments.
• Ability to work under minimal direction and take initiative on new tasks.
• Ability to travel on occasion.
• Knowledge of Salesforce.

Skills

Attention to detail

Multitasking

Communication

Problem solving

Organizational skills

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Job description

Job Description

The Implementations Operations Specialist will report to our Manager, Implementations Operations, and act as the liaison between the Sales and Implementation departments ensuring a smooth transition and exceptional customer experience. The objective of this position will be to assist in the management of customer orders from inception to execution.

This role is a great opportunity for someone who is customer-centric, has great attention to detail, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.

This is an office based role and requires reporting to our HQ in Baltimore daily.

• Inspect, categorize, and process customer orders within the CRM
• Communicate across the organization to facilitate a smooth transition from Sales to Implementation
• Maintain transparent communication with customer stakeholders regarding project milestones and status updates
• Work closely with the Production department to ensure optimal delivery of products
• Assist in the collection of critical information and documentation required for successful order fulfillment
• Update project trackers and customer implementation plans
• Support documentation, reporting, and customer onboarding materials
• Strong verbal and written communication skills
• Proficient in basic computer skills
• Attention to detail
• Strong organizational skills and ability to multitask
• Ability to drive projects to completion
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Ability to collaborate across departments
• Ability to work under minimal direction and take initiative on new tasks
• Ability to travel on occasion
• Knowledge of Salesforce
• Bachelor’s Degree or equivalent experience
• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses

Additional Information

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP