Salesforce-Savvy Implementations Ops Specialist

Alertus; Baltimore (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability

Live Near Your Work HomeBuying Incente

Employee Referral Bonuses

Job summary

Alertus is seeking an Implementations Operations Specialist to join our team in Baltimore and serve as the liaison between Sales and Implementation, guiding customer orders from inception to execution to ensure an exceptional experience.

This role emphasizes attention to detail, problem solving, and strong communication while coordinating across departments to support order fulfillment and project trackers.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Strong verbal and written communication skills.
• Attention to detail.
• Ability to travel on occasion.

Responsibilities

• Inspect, categorize, and process customer orders within the CRM.
• Communicate across the organization to facilitate a smooth transition from Sales to Implementation.
• Maintain transparent communication with customer stakeholders regarding project milestones and status updates.
• Work closely with the Production department to ensure optimal delivery of products.
• Assist in the collection of critical information and documentation required for successful order fulfillment.
• Update project trackers and customer implementation plans.
• Support documentation, reporting, and customer onboarding materials.
• Strong verbal and written communication skills.
• Proficient in basic computer skills.
• Attention to detail.
• Strong organizational skills and ability to multitask.
• Ability to drive projects to completion.
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Ability to collaborate across departments.
• Ability to work under minimal direction and take initiative on new tasks.
• Ability to travel on occasion.
• Knowledge of Salesforce.

Skills

Attention to detail

Multitasking

Communication

Problem solving

Organizational skills

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Job description

Alertus is seeking an Implementations Operations Specialist to join our team in Baltimore and serve as the liaison between Sales and Implementation, guiding customer orders from inception to execution to ensure an exceptional experience.

This role emphasizes attention to detail, problem solving, and strong communication while coordinating across departments to support order fulfillment and project trackers.